AI & Cloud Services Professionals

Join our Team
About this opportunity:
Take the next step in your engineering career with Ericsson as an AI & Cloud Services Professionals Solve real customer challenges across networks, cloud, software, automation, data, and AI while using AI-assisted delivery to deploy, configure, integrate, test, and troubleshoot network systems.
With at least three years of relevant experience, you'll expand your technical skills, gain broader end-to-end delivery experience, and grow toward greater technical responsibility.
What you will do:

• Plan and support deployment, upgrades, troubleshooting, and performance tuning across systems and network environments.
• Execute product configuration and end-to-end integration activities for customer delivery programs.
• Prepare and run system, module, and acceptance tests; analyze results, resolve issues, and document outcomes.
• Use scripting and APIs to automate integration, test, data-processing, and operational tasks, maintaining code and scripts using sound version-control practices.
• Collaborate with customer and internal teams to understand service-delivery pain points and identify practical opportunities for automation and AI assistance.
• Prototype or contribute to AI-enabled workflows-for example, summarizing logs, finding relevant procedures, supporting incident triage, or generating test ideas-using approved models, tools, and data sources.
• Check AI-generated recommendations against source data and engineering evidence; communicate uncertainty and keep a human accountable for decisions.
• Monitor the quality and operational impact of automations and AI-assisted workflows, capture defects, escalate risks, and improve solutions based on feedback.
• Follow Ericsson, customer, and applicable legal requirements for security, privacy, safety, and responsible AI use.
• Share reusable scripts, test assets, lessons learned, and delivery improvements with the broader team.

The skills you bring:

• Bachelor's degree in engineering, computer science, telecommunications, or a related discipline, or equivalent practical experience.
• At least three years of relevant professional experience in system integration, telecom or IT service delivery, deployment, system testing, or related engineering role.
• Good understanding of IP networking and related infrastructure concepts such as DNS.
• Cloud platform experience such as AWS or Azure; container platforms such as Kubernetes or OpenShift.
• Hands-on experience with Linux-based systems and scripting in Python and/or Shell/Bash in a professional environment.
• Building LLM-enabled applications, tool-calling workflows, or AI agents.
• Working knowledge of APIs, databases and SQL with practical experience using these to retrieve information, investigate an issue, or support a technical workflow. PostgreSQL experience is useful but not required.
• Hands-on experience using Git to maintain code or scripts, and familiarity with JSON or YAML.
• Experienced in testing and integrating systems end to end, diagnosing issues, and collaborating with technical stakeholders in delivery environments.
• Sound judgment when handling customer, network, or operational data, protecting sensitive information and raising privacy, security, or reliability concerns.
• Clear written and verbal communication, a customer-focused mindset, and an innovation and challenger mindset to enable new ways of working.
• Practical experience using a large language model or AI coding assistant to support a technical task. Provide relevant context, check outputs against source information or tests, and explain the tool's limitations.
• Ability to identify a specific, manageable opportunity for automation or AI assistance based on a task or delivery
• Sound judgment when handling customer, network, or operational data: use only approved tools and data, protect sensitive information, and raise privacy, security, or reliability concerns.
• Clear written and verbal communication, a customer-focused mindset, and the ability to collaborate across engineering and delivery teams.
• Ansible, CI/CD, PostgreSQL, telecom/OSS/BSS/5G, data pipelines, observability, automated testing, or model evaluation experience is an asset, not a requirement

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Important Information: At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Primary country and city: Canada (CA) || Toronto (Country/ City)
Job details: Services Professionals
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is:
• Toronto: $80,500 - $105,525.00 CAD
Short-Term Variable Compensation Plan (STV): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.