Associate Partner Operations Manager

Core Responsibilities

• Serve as the go-to expert on platform capabilities and limitations, supporting both internal teams and external partners/advertisers.

• Troubleshoot segment issues ahead of escalation — understanding nuances of platforms and expected SLAs for for modeling and distribution.

• Lead onboarding, auditing, and taxonomy strategy for data partners and agencies.

• Create and present business reviews for data partners.

• Own custom partner reporting as required and maintain accuracy of taxonomy pricing and destinations.

• File and escalate platform tickets between account teams and Engineering/Product — covering access requests, cross-region data bridging, segment permissions, importer/ID mapping, and export capability.

• Support identity match testing and onboarding architecture for new data imports (S3/SFTP).

Required Qualifications

• 1–3 years of experience in ad tech, programmatic operations, partner/account management, or a related platform-support role.

• Working knowledge of DSPs (The Trade Desk, DV360) and how audience segments surface, price, and activate within them.

• Familiarity with data partner or SSP integrations and segment/taxonomy management.

• Comfort troubleshooting technical issues and coordinating across account, product, and engineering teams.

• Eagerness to expand knowledge across programmatic ecosystems, audience targeting, and identity resolution.

• Strong Excel proficiency (SUMIFS, INDEX/MATCH, pivot tables, VLOOKUP).

• Excellent written and verbal communication skills for both internal and client-facing contexts.

• BA/BS in Marketing, Business, Data, or a related field.

Preferred Experience

• Direct experience with identity or data partners such as Acxiom, Experian, or ThinkNow.

• Familiarity with S3/SFTP data onboarding and audience file formatting methodology.

• Intimate knowledge of Programmatic advertising with working knowledge of DMPs, DSPs, SSPs, and identity resolution.

• Working knowledge of SQL.

• Proficiency with CRM and project management tools (Salesforce, Jira, Asana, etc.)