Billing Manager

Description

The Billing Manager is responsible for leading and overseeing the firm’s billing operations across the firm. This role partners closely with attorneys, practice group leaders, and finance leadership to ensure the timely, accurate, and efficient preparation and delivery of client invoices while maintaining compliance with client billing guidelines, outside counsel requirements and firm policies.   
Duties and Responsibilities 

Billing Operations Leadership

• Manage the firm’s billing operations across all offices and practice groups.
• Develop, implement, and maintain billing policies, procedures, and internal controls.
• Monitor key performance indicators, including billing cycle efficiency, billing timeliness, realization, and invoice accuracy. 
• Identify opportunities to improve billing processes, workflow efficiency, and revenue capture.
• Establish service standards and performance expectations for the billing function.

Billing Management

• Oversee billing production and ensure timely generation and distribution of client invoices.
• Manage prebill review and approval processes in collaboration with attorneys and practice groups.
• Ensure compliance with client billing guidelines, engagement terms, outside counsel guidelines, and e-billing requirements.
• Review and approve billing adjustments, write-downs, write-offs, rate changes, and billing transfers in accordance with firm policies.
• Partner with attorneys and finance leadership to resolve billing issues and client invoicing concerns.
• Ensure accurate setup and maintenance of billing rates, client billing instructions, and matter billing requirements.

Team Leadership

• Manage, mentor, and develop a team of billing specialists and billing supervisors.
• Establish performance goals and accountability measures
• Conduct performance evaluations and provide ongoing coaching and professional development.
• Foster a culture of collaboration, client service, accountability, and continuous improvement.
• Ensure appropriate staffing levels and workload distribution across offices and practice groups.

Reporting and Analytics

• Prepare and distribute firmwide billing reports and operational dashboards. 
• Analyze trends related to billing efficiency, realization, invoice rejections, and billing cycle performance.
• Identify recurring billing issues and recommend process improvements.
• Present billing performance metrics and operational recommendations to finance leadership.
• Support budgeting, forecasting, and revenue planning initiatives.

Systems and Process Improvement

• Serve as a subject matter expert for billing systems, e-billing platforms, and billing workflows.
• Partner with Finance, Revenue, Pricing, and IT teams on system enhancements, upgrades, and implementations.
• Ensure data integrity across billing systems and reporting platforms.
• Leverage technology and automation to improve billing accuracy, efficiency, and reporting capabilities.
• Develop and maintain billing procedures and training materials.

Compliance and Risk Management

• Ensure compliance with firm policies, client requirements, outside counsel guidelines, and applicable accounting standards.
• Maintain strong internal controls over billing operations activities.
• Support internal and external audits requests.
• Monitor financial risk associated with delinquent accounts and recommend appropriate actions.
• Safeguard confidential client and financial information.

Qualifications & Skills

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field required.
• 7-10+ years of progressive legal billing, revenue cycle, or finance experience within a law firm environment.
• 3-5+ years of management experience leading billing teams.
• Strong understanding of legal billing practices, e-billing platforms, client billing guidelines, and law firm revenue operations.
• Experience with law firm financial systems and e-billing platforms. 
• Advanced Microsoft Excel and financial reporting skills.
• Experience with reporting and business intelligence tools, such as Aderant Expert, Intapp, or similar platforms preferred.
• Strong leadership, coaching and employee development skills.
• Excellent communication and relationship management abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Demonstrated commitment to accuracy, client service, and operational excellence.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer

Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type

Full-Time, Exempt

Supervisory Responsibilities

Billing Team

Work Location

Hybrid

Work Schedule

8:30am - 5:30pm Monday-Friday. Occasional weekends and holidays

Salary Description

$130,000 - $150,000

Physical Requirements 

Primarily sedentary work. Exerting up to 40 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations.

Travel 

5 – 10% domestic travel by ground and or air, dependent on firm needs