Recruit and onboard restaurant and retail merchants through in-person business development and partnership negotiations. Manage ongoing merchant relationships, provide operational support, optimize platform performance and GMV, coordinate promotions with Marketing, maintain merchant backend data, and share market insights with internal teams. The role requires Mandarin fluency, strong negotiation and interpersonal skills, independent fieldwork, deal-closing ability, and effective cross-functional coordination.
Main Duties and Responsibilities
- Identify and recruit potential merchants (restaurants, stores, etc.) to join our platform, presenting our product offerings and services to drive onboarding and successful partnerships.
- Conduct frequent in-person visits to merchants in target areas to pitch cooperation, negotiate partnership agreements, and complete onboarding procedures.
- Maintain and strengthen long-term merchant relationships by providing regular business support, conducting routine visits, and addressing operational or service-related concerns.
- Work closely with each onboarded merchant to develop customized platform strategies, help optimize their performance, and grow order volume and Gross Merchandise Volume (GMV).
- Propose and coordinate promotional campaigns or value-added services in collaboration with the Marketing team to increase merchant exposure and transaction frequency.
- Continuously manage and update merchant backend data and settings to ensure smooth operations, accurate information, and performance tracking.
- Monitor market trends, gather merchant feedback, and provide actionable insights to support business decision-making and product improvement.
Job Requirements
- Fluency in Mandarin Chinese is required; proficiency in English is a plus.
- Previous experience in B2B sales, merchant acquisition, or offline business development is highly desirable.
- Familiarity with the food delivery industry, local retail, or internet platform operations is a strong advantage.
- Strong interpersonal and negotiation skills; confident communicating and building trust with business owners.
- Ability to work independently, manage field visits efficiently, and close deals under pressure.
- Highly organized with solid time management, project coordination, and problem-solving abilities.
- A team player who can work cross-functionally with Marketing, Operations, and Product teams.
HungryPanda New York, New York, USA Office
450 Seventh Avenue, New York, United States, 10123
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