Business Operations Associate

Office Hours is a venture-backed online marketplace that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. We work with the world’s leading venture, growth equity, and PE investors; global management consulting firms, venture-backed startups, and F100 organizations to support their research needs. 

We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.

The Business Operations (BizOps) team sits in New York City and is led by ex-Bain Consultant Keenan Goodman. The team values high-impact execution, true ownership, and embodies the 'startup operator' mentality that drives real business results.

We are re-inventing the way expert knowledge is shared to drive better business outcomes for investors, consulting firms, corporations, and individuals. As a Business Operations Associate, you will be instrumental in building out our knowledge-sharing marketplace and scaling our business lines while driving our most strategic company initiatives. You'll partner directly with the company’s two founders, Product, Sales, and Client Solutions teams to shape the future of our business and product.

What you will do:

• (a) Support the growth of our product lines (surveys & expert calls):
  • Drive product roadmap and future-state vision.
  • Develop and execute go-to-market strategies for new business opportunities, including market segmentation, growth marketing, and lead generation.
  • Identify and launch new products or services, ensuring alignment with customer needs and market demand.
  • Define and optimize expansion strategies for key accounts, driving increased adoption and long-term revenue growth.
• (b) Build and own critical dashboards and analysis to support core delivery and business decision making — weekly read-outs to the company CEO and leadership team:
  • Build and own account health and adoption dashboards to support customer success and "expand" motion
  • Own core business reporting and dashboard creation, supporting sales and post-sales teams to hit company goals
  • Support weekly Business Operations, mirroring Uber's weekly NACS meeting.
• (c) Drive improvements in key business metrics (strategic projects):
  • Support leadership with analyses and reporting on key business metrics (e.g., SoW (%) vs. top competitors across verticals, net new demand growth, etc.)
  • Own high-impact initiatives to improve underlying drivers of key metrics (e.g., drive 5 p.p. increase in margin in Q2, achieve 5x growth in MoM top-of-funnel demand in Q3)

Who you are:

• Top-performing management consultant with experience in PE
• You default to action and display exceptional ownership over your work
• You consistently push the pace of the team you are part of
• You are outcomes driven and thrive on ambitious goals

Benefits:

• Highly competitive salary, bonus, & stock options.
• Healthcare, dental, and vision coverage.
• Wellness/fitness package (free access to network of gyms, classes, wellness services)
• Flexible vacation time, regular company holidays.
• Company retreats (Tahoe, Maui, Mendocino, Mexico City).
• Parent-friendly, remote work, and paid family leave

Join us in building the future of knowledge-sharing while taking ownership of a rapidly growing business line. This is a unique opportunity to drive significant impact in a fast-scaling startup environment.

Pay Transparency Notice:

Pay range: 

• Base: $90,000 – $110,000, based on seniority and relevant experience.
• Bonus: $10,000-$30,000, based on seniority and relevant experience.

This is a hybrid role, in-office in NYC or SF office 2-3 times per week.

Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!