Senior Associate - Business Operations

Location Designation: Hybrid - 3 days per week
Role Overview
New York Life's Artificial Intelligence and Data organization is seeking a Business Operations and Strategy Senior Associate to support strategic planning, operational excellence, and cross-functional execution across the organization. This role will partner closely with AI&D leadership, product managers, portfolio leads, and enterprise stakeholders to drive strategic initiatives, enhance operating cadence, and support enterprise-wide governance and planning activities.
The ideal candidate is a structured thinker and effective communicator who thrives in fast-paced and evolving environments. This individual will be responsible for translating complex business and technical concepts into clear executive-level narratives, driving strategic alignment across teams, and enabling operational effectiveness through strong project and stakeholder management capabilities.
What You'll Do:

• Drive cross-functional strategic initiatives from problem definition through execution, including tracking outcomes, measuring impact, and supporting organizational priorities across AI&D
• Develop executive-ready presentations and communications for senior leadership, including Board of Directors and C-suite audiences, by translating complex technical and operational topics into clear and compelling narratives
• Support organizational operating cadence activities across workforce planning, procurement, finance, governance forums, and agile delivery management while identifying opportunities to improve processes, tools, and ways of working
• Partner with leadership and portfolio teams to support annual and multi-year strategic planning efforts, including prioritization, roadmap alignment, and OKR development and tracking
• Serve as a liaison across enterprise functions including Finance, Procurement, Legal, Risk, Compliance, and Sourcing to facilitate operational processes and enable effective cross-functional collaboration

What You'll Bring:
Required Skills

• Bachelor's degree in Business, Engineering, Technology, or a related field
• 4+ years of experience in management consulting, business operations, technology strategy, corporate strategy, or a related function
• Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate complex business and technology challenges
• Excellent written and verbal communication skills, including experience developing executive-level and C-suite presentations
• Strong project and process management capabilities with the ability to manage multiple priorities and stakeholders simultaneously
• Demonstrated collaboration and relationship-building skills with the ability to influence and earn trust across teams and senior leadership

Preferred Skills

• Experience supporting technology, data, or AI-focused organizations or initiatives
• Understanding of strategic planning, OKR management, financial analysis, and operational governance processes
• Experience within the insurance or financial services industry
• Self-starter mindset with strong ownership, executive presence, and a passion for driving results

Pay Transparency
Salary Range: $100,000-$143,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94077
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