Business Operations Manager, Executive Director

Job Description
JPMorgan Chase is seeking a skilled and strategic Facilities & Business Operations Manager to join our Property Management team within Global Real Estate (GRE).
As a Facilities & Business Operations Manager, within the property management team, you will lead a team dedicated to optimizing the financial and contractual operations of our property management portfolio, ensuring our outsourced service providers (OSPs) deliver exceptional service and value. This role is pivotal in maintaining the integrity, efficiency, and compliance of our property management operations across a diverse real estate footprint.
Job Responsibilities

• Manage, mentor, and develop a team responsible for financial and contractual oversight within property management, fostering a culture of accountability and continuous improvement.
• Partner with OSPs, JPMC Finance, and internal property management teams to ensure all contractual deliverables are met. Monitor adherence to service level agreements and document controls to support compliance.
• Lead month-end close processes for property management accounts, consolidate financial results, and ensure accurate reporting of management fees, incentives, and operational expenses.
• Track and analyze property management KPIs and CPIs, ensuring service providers meet performance standards. Proactively address issues and escalate as necessary to maintain operational excellence.
• Identify and implement process improvements within property management operations, collaborating with GRE functions to drive efficiency and enhance service delivery.
• Support GRE Functional and Regional leadership by providing clear, actionable analysis and recommendations related to property management operations.
• Develop, document, and maintain robust controls for property management activities. Participate in audits and ensure compliance with internal policies and external regulations.
• Build and maintain strong relationships with service providers and internal stakeholders to ensure collaborative and effective operations.

Required Qualifications, Capabilities and Skills

• Bachelor's degree required
• 10+ years of experience in finance, accounting, or property management
• Experience building and maintaining strong relationships with service providers and internal stakeholders
• Superior analytical, quantitative, leadership, and interpersonal skills
• Sound judgment and independent decision-making abilities
• Ability to thrive in a fast-paced property management environment, prioritize multiple projects, and maintain composure under pressure
• Strong written and verbal communication skills
• Demonstrated experience leading and developing teams

Preferred Qualifications, Capabilities and Skills

• Real estate experience highly desirable

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.