Business Strategy & Operations Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Business Strategy & Operations Analyst

Department: Product Strategy & Operations Office   |   Organization: Security & Infrastructure

The Business Strategy & Operations Analyst supports the Security & Infrastructure team serving Health100 and PCW. This mid-level role combines strategy and operations with UX/UI thinking, executive storytelling, digital content management, and communication ownership to improve alignment, engagement, and execution.

The analyst owns executive PowerPoint design, SharePoint experiences, newsletters, leadership updates, and organizational communications. The role translates complex technical initiatives, risks, priorities, and results into clear, actionable content for executive, technical, business, and enterprise audiences.

·    A strategic, organized operator who connects business priorities with clear execution and stakeholder alignment.

·    A visual storyteller who applies UX/UI principles to simplify complex technical and business topics.

·    A strong writer and editor who adapts content for executive, technical, business, and enterprise audiences.

·    An advanced PowerPoint and Microsoft 365 user with experience designing intuitive SharePoint experiences.

·    A collaborative partner who manages multiple priorities, reviews, stakeholders, and deadlines.

·    A detail-oriented brand steward committed to quality, accessibility, consistency, and discretion.

·    Support Security & Infrastructure priorities, strategic initiatives, leadership rhythms, business reviews, and cross-functional planning for Health100 and PCW.

·    Track deliverables, decisions, milestones, dependencies, risks, and action items; improve workflows, templates, governance, and quality controls.

·    Coordinate stakeholder input, reviews, approvals, timelines, and publishing readiness.

·    Own the design and development of executive presentations, strategic roadmaps, business reviews, town halls, scorecards, and leadership updates.

·    Turn technical concepts, data, risks, and initiatives into concise narratives and visually engaging, executive-ready materials.

·    Maintain reusable PowerPoint templates, layouts, visual standards, and presentation libraries.

·    Own the UX/UI, structure, governance, and ongoing maintenance of Security & Infrastructure SharePoint sites, portals, and resource hubs.

·    Improve navigation, accessibility, information architecture, organization, and content discoverability.

·    Establish publishing standards, ownership, review cycles, and content lifecycle practices.

·    Own newsletters, leadership updates, announcements, service communications, and organizational messaging from intake through distribution.

·    Develop communication plans and content calendars; recommend channels and formats based on audience, urgency, sensitivity, and desired action.

·    Tailor messaging and calls to action for executive, technical, business, and enterprise audiences.

·    Coordinate approved communications through Health100 and PCW shared mailboxes and channels while ensuring consistent branding, terminology, and formatting.

·    Partner with Product, Security, Infrastructure, Operations, and leadership teams to support shared goals and initiatives.

·    Advise stakeholders on presentation strategy, user-centered content, SharePoint experiences, and communication effectiveness.

·    5+ years of experience in strategy and operations, business or product operations, UX/UI, communications, content management, program management, or a related field.

·    Experience creating executive PowerPoint presentations, strategic business reviews, and leadership communications.

·    Experience designing, building, or maintaining SharePoint sites, intranet portals, or digital content experiences.

·    Working knowledge of UX/UI, accessibility, information architecture, and user-centered content design.

·    Excellent writing, editing, visual storytelling, and content-organization skills.

·    Advanced PowerPoint proficiency and strong Microsoft 365 skills, including SharePoint, Teams, Outlook, and Word.

·    Ability to translate complex technical and business information into clear, actionable content.

·    Proven ability to manage multiple projects, stakeholders, reviews, approvals, and deadlines.

·    Experience supporting Security, Infrastructure, Engineering, Product, Technology, or enterprise operations.

·    Experience in a Strategy & Operations, Business Operations, Product Operations, Program Management, or Chief of Staff function.

·    Proficiency with Figma, Adobe Creative Suite, Canva, or similar design tools.

·    Experience supporting executive communications, town halls, newsletters, shared mailboxes, and broad organizational updates.

·    Knowledge of change adoption, communication governance, inclusive design, accessibility, and content lifecycle management.

·    Experience maintaining brand standards, reusable content assets, and knowledge libraries.

Help shape how Security & Infrastructure supports Health100 and PCW. This visible role combines strategy, operations, UX/UI, PowerPoint design, SharePoint ownership, newsletters, and communications to strengthen leadership alignment, knowledge sharing, and organizational execution.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.