Manage high-volume mental health intake, including scheduling, triage, admission screening, client-therapist matching, and caseload reassignment. Coordinate virtual appointments, conduct frequent client interactions, support continuity of care, and maintain professional communication in a fast-paced behavioral health setting. The role requires bilingual English-Spanish fluency, multitasking, de-escalation skills, attention to detail, and proficiency with Microsoft applications, EHR systems, and Teams.
Company Description
Join One of New York's Most Awarded Mental Health Employers!
At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.
🏆2025 and 2026 Time City & State Top Workplace in New York
🏆 Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
🏆 Serving 15,000+ clients every month
🏆 50+ years of transforming lives across New York City
If you're looking for more than just your next job, you've found it.
For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.
At NYPCC, you'll find:
- Competitive compensation and outstanding benefits
- Career growth through our Academy and leadership development programs
- A collaborative, mission-driven culture where our employee matters
- The chance to make a lasting impact on thousands of lives every single day
Come build a career where purpose meets possibility!
Job DescriptionThe Case Manager manages a high-volume mental health intake process, including scheduling appointments and ensuring clients meet admission criteria. This position plays an integral part in client-therapist matching and caseload management to maintain continuity of care.
Responsibilities:
- Facilitate a high-volume mental health intake process by enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
- Provides intake triage and coordination for all virtual intake appointments, ensuring appropriate screening and timely connection.
- Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
- Facilitate client-therapist matching after intake and manage caseload reassignments during therapist transitions, leaves, or departures to ensure continuous, seamless care.
- Perform other duties assigned by the Supervisor and Leadership.
- Bilingual; fluent in English and Spanish
- High School Diploma or equivalent required; Associate Degree in a related field preferred.
- One year of experience in a social service or mental health setting is preferred.
- One year of experience using an EHR system is preferred.
- Ability to manage multiple tasks and prioritize effectively in a busy work setting is essential.
- Strong capability to follow established workflows and effectively multi-task throughout the day.
- Attention to detail is essential.
- Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and staff.
- Demonstrates the ability to de-escalate, practice self-care, and maintain professionalism while handling emotional or mentally challenging situations.
- Strong ability to multi-task and maintain attention to detail in a dynamic work environment.
- Works collaboratively within a team and maintains a positive, supportive attitude.
- Thrives in a fast-paced environment, adapting quickly to changing demands.
- Proficient in Microsoft SharePoint, Office Suite, Outlook, Word, Excel, and PowerPoint.
- Familiar with the MS Teams video conferencing platform.
- Able to perform with versatility and tact in a mental health care setting that requires flexibility and adaptability.
- Maintains a positive, friendly, and professional demeanor, with a "can-do" attitude.
- Passionate about NYPCC's mission and values, with a commitment to supporting the agency's goals and client care.
Salary: $21.00 - $23.00 per hour
Compensation commensurate with experience and qualifications.
NYPCC is an Equal Opportunity Employer
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