Case Manager (DV)

Reporting Relationships: Case Managers report to the Supervisor of Family Services

Position Summary: Case Managers are responsible for providing advocacy, referrals, counseling and crisis intervention services to families to enable the family return to independent living.

Nature and Scope: This position challenges one to provide high quality social services assistance to clients who may be in crisis and/or resistant to being helped.  The Case Manager must be able to evaluate each client’s strengths and weaknesses and with the client, develop a service plan that will best serve their needs.  With some clients, the Case Manager works to stabilize the family unit, addressing substance abuse, management skills, and housing.

Principal Duties and Responsibilities:

Under the general supervision of the Supervisor of Family Services, Case Managers are expected to perform the following principal duties and responsibilities.

• Responsible for: Individual, family and group crisis intervention, advocacy and referral.
• Interviews clients to evaluate and individualized their immediate needs and gather background information for development of a psycho-social assessment and referrals.
• Provide ongoing psycho-social assessment and evaluation as a basis for developing appropriate referrals, treatment planning, and other interventions.
• Provide specific, ongoing information, counseling and advocacy services to effect appropriate referrals.
• Develop mutually realized goals for clients to enable improved independent living.
• Serves as liaison to appropriate support service agencies and programs (Health facilities, Department of Education, etc.)
• Maintain up-to-date confidential records on clients.
• Develops community-based and/or knowledge in a particular case management specialty, (housing, employment, OMH, DOH, DOE, etc.)
• Complete bi-weekly reports.
• Conduct work related functions with staff, clients and others, in a professional manner.
• Comply with AAPCI policies and procedures.
• Maintain professional growth and responsibilities.
• Perform other related duties as may be requested.

Minimal Qualifications:

Degree Requirement: Bachelor’s degree relevant to human services and at least two (2) years of related experience in one of the following areas: social services, counseling, crisis intervention, family services, preventive services or housing. 

Incumbents must have good communication skills and the ability to interact effectively with the client population as well as with representatives of government and private agencies. 

Experience with running groups for abused families or specialized knowledge of substance abuse issues, treatment and family dynamics treatment is preferred.

Other Qualifications:

• Strong verbal and interpersonal communication skills with focus on providing excellent client services.
• Strong written communication skills and ability to complete reports, as assigned
• Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff and external vendors.
• Ability to exercise good judgment and apply problem solving skills.
• Experience working collaboratively in a team oriented and outcomes focused environment.

Compensation

The base salary compensation range being offered for this role is $54,075 per year.

Benefits

AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):

•           Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision

•           Commuter Benefits

•           Employee Assistance Program

•           Paid Holidays, Annual Paid Time Off (23 days)

•           Life Insurance

•           Long Term Disability

•           Retirement Benefits Plan (403B)

•           You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

Equal Employment Opportunity

AAPCI is an equal employment opportunity employer, and understands that embracing our differences makes us a stronger, better agency. We appreciate the importance of having a workforce that reflects the various communities in which we work and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

“AAPCI is subject to, and in compliance with, the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors. AAPCI will consider requests for reasonable accommodations consistent with applicable law and the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors.”