Case Manager Supervisor

Title: Case Manager Supervisor

Unit: Housing (MOC-J Emergency Transitional Housing)

Reports to: Senior Director of Congregate Housing 

Status: Full Time; Regular; Non-Exempt

Salary Range: $38.47 to $41.21 per hour (approximately $70,000 to $75,000 annually)

Location: 107 E. 123rd St., New York, NY 10035

Days/Hours: Monday to Friday, 9am to 5pm

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with over $90 million in annual budget with approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 18,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queen

Position Summary:

The Case Manager Supervisor will participate in and supervise the screening and assessments of formerly incarcerated clients with histories of mental illness, substance use, and/or HIV/AIDS in permanent housing. This role is also responsible for direct staff supervision, assists with onboarding and providing coaching and training, supporting professional development, and ensuring supervised staff, ensure staff meets documentation and service-delivery expectations, monitors attendance and work performance, supports corrective guidance when needed, and participates in six-month reviews and annual performance evaluations.

Core Competencies

Mission and Fit:

Embodies Fortune’s mission and fit, and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Clinical Assessment and Service Planning:

Demonstrates the ability to assess client needs, identify risks, and support individualized service plans for individuals with mental health, substance use, HIV/AIDS, criminal justice, and housing-related needs.

Supervision and Team Leadership:

Provides effective supervision, coaching, and support to case management staff while promoting accountability, professional development, and consistent service delivery.

Collaboration and Client Advocacy:

Builds strong internal and external partnerships to connect clients with benefits, housing resources, treatment providers, and supportive services that promote stability and successful community reintegration.

Essential Duties and Responsibilities:

• Review intake interviews and needs assessments of newly released individuals and clients eligible for transitional housing services;
• Review of progress notes to ensure Scope of Work is being met;
• Create individualized treatment plans for each client. Document all client services, including successful and unsuccessful attempts;
• Perform crisis intervention with clients, as needed;
• Effectively collaborate internally within all Fortune Society departments to ensure ongoing communication and quality care. Follow up with referral agencies regarding client progress;
• Tracking new referrals and following up with intake in conjunction with Program Director;
• Provide direct supervision to case management staff, including assigning and monitoring work, reviewing documentation and service delivery, conducting regular check-ins, supporting training and professional development, addressing performance concerns, and carrying a small caseload of three to four participants, if necessary;
• Ensure supervised staff comply with agency policies, funder requirements, documentation standards, case management protocols, and participant engagement expectations;
• Oversee a team of staff, including weekly individual supervision; support staff in their professional development; complete six-month and annual evaluations to ensure quality professional standards are met; and address performance and discipline issues when necessary;
• Ensure that case managers assist clients in obtaining all necessary documentation to facilitate benefits application process. Complete and submit clients’ application to appropriate benefits provider agency (e.g., HRA, Social Security);
• Provide ongoing counseling and supportive services needed to achieve goals stated in client treatment plan;
• Facilitate support groups and community meetings;
• Enter all client services in the agency’s proprietary database, as well as in the appropriate contract funder databases, if applicable;
• Prepare and submit reports on client intake and discharge activities;
• This role requires 24hr on call for emergencies and support;
• Provide clinical expertise, as needed, and support to the Director, as needed;
• Perform other related duties as assigned.

Qualifications:

• MSW required (LMSW preferred);
• At least two years of experience dealing with HIV/AIDS, substance abuse, and/or criminal justice issues;
• Two years of supervisory experience in a residential setting; A master’s in social work with one year of supervisory experience;
• Possess strong follow-up, organizational, and leadership skills;
• Possess strong verbal and writing skills;
• Experience using Microsoft Word computer applications;
• Able to encourage disenfranchised populations to seek and obtain the social services needed;
• Possess a valid driver's license and proven driving ability as demonstrated by previous driving record;

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.