Case Manager

Title:                         Case Manager             

Unit:                         Mandaela Senior Housing                  

Reports to:               Program Director

Status:                      Full-Time; Regular; Non-Exempt

Salary Range:          $24.73 - $30.22 per hour [Approximately $45,000-$55,000 annually]                   

Location:                  1074 Washington Ave, Bronx, NY 10456                      

Days/Hours:             Monday- Friday/9am-5pm                

ORGANIZATION OVERVIEW:
The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities. 

Fortune has grown steadily over the years to an agency with close to $90 million in annual budget, with just under 600 staff. We anticipate continuing to grow, both in size and in the depth of our service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan, and Queens.

POSITION SUMMARY:
Castle III is designed to assist residents in transitioning from a criminal justice history to positive, legitimate, and productive lives. The Case Manager is responsible for the day-to-day activities of his/her assigned caseload.  These activities include, but are not limited to, screening, assessing, counseling, and linking homeless, formerly incarcerated residents with histories of mental illness, substance use, and/or HIV/AIDS to supportive services.  Under the direct supervision of the Program Director, you will be responsible for the following:

CORE COMPETENCIES: 

Mission and Fit:  Shares our mission and cultural values, and will be an effective member of the team in furthering both. Candidate thrives in The Fortune Society’s culture and represents this culture internally and externally.   The candidate is passionate about and committed to supporting successful re-entry from prison and alternatives to incarceration. The candidate is resourceful and humble, and demonstrates an ability to effectively operate in a resource-constrained environment.

Communication/Social Skills:  Candidate will address and be responsive to the concerns of others; manage their verbal, nonverbal, written and visual language; be an effective listener, observer, and empathetic; intervene in crisis, when necessary, through conflict resolution; transfer and translate information in our database system, and maintain a level of communication between peers and supervisor when appropriate.
  
Cross-Cultural Skills:  Candidate will demonstrate an understanding of and respect for the importance of cultural competence with our clients and staff; be receptive to different groups and cultures and engage them effectively; possess an awareness of the impact on marginalized groups. 

Professionalism/Work Ethics:  Candidate will demonstrate personal accountability, effective work habits, i.e., punctuality, working productively with others, time and workload management.  Candidate will also demonstrate integrity and ethical behavior, act responsibly with the interests of the larger community in mind, and be able to learn from their mistakes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Facilitate individual and group counseling sessions.
•    Aide clients in accessing community resources, including public assistance, housing, day care, etc.
•    Maintain accurate records in a timely and orderly fashion.
•    Maintain liaisons with relevant city, state, and private not-for-profit agencies.
•    Write court reports.
•    Work with clients in developing treatment plans. 
•    Perform urinalysis; and
•    Other tasks and responsibilities as the job may require.

QUALIFICATIONS:
•    High school diploma or GED required, some college preferred.
•    At least 2 years of experience working with HIV/AIDS, substance abuse, and/or criminal justice issues.
•    Experience working with clients, at-risk youth, and other disenfranchised populations.
•    Experience using Microsoft Office programs and database case management systems.
•    Able to encourage disenfranchised populations to seek and obtain needed social services.
•    Strong follow-up, time management, and organizational skills.
•    Ability to work well on your own and be self-directed, but also keep the supervisor updated and share information with a team.
•    Strong verbal and written communication skills. 
•    A valid driver’s license is preferred; and
•    We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission.  Relevant personal experience is a plus.

PHYSICAL DEMANDS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

The Fortune Society is an Equal Opportunity Employer.  All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.