Chief of Staff (58696)

Job Summary:

Phoenix House is seeking a dynamic, strategic, and highly trusted Chief of Staff to partner directly with the CEO and senior leadership team. This role serves as a critical extension of the CEO, driving organizational priorities, ensuring alignment across departments, and advancing key strategic initiatives.

The Chief of Staff will operate at the intersection of strategy and execution—translating vision into action, enhancing organizational effectiveness, and ensuring the CEO’s time and focus are aligned with Phoenix House’s highest-impact priorities.

***Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***

About Us 

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.  
 

What We Offer 

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks: 

• (10) Paid Holidays 

• Paid vacation, sick time, personal and wellness time 

• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week 

• Pet insurance, legal support, and other supplemental insurance 

• A generous tuition reimbursement program 

• 403(b) retirement plan 

• Competitive wages and more... 

Duties/Responsibilities:

Strategic Leadership & Execution

· Partner with the CEO to define, prioritize, and drive strategic initiatives across the organization

· Lead cross-functional projects from concept through execution, ensuring alignment with organizational goals

· Monitor progress on key initiatives and organizational priorities, identifying risks and ensuring accountability

· Prepare strategic briefings, presentations, and reports for internal and external stakeholders

Executive Support & Decision Enablement

· Serve as a trusted advisor and thought partner to the CEO

· Support decision-making by conducting research, analyzing data, and synthesizing insights

· Ensure the CEO is well-prepared for meetings, presentations, and key engagements

· Manage and optimize the CEO’s priorities to maximize impact and efficiency

Operational Excellence & Organizational Alignment

· Drive coordination and communication across the Executive Team to ensure alignment and follow-through

· Facilitate leadership meetings, including agenda setting, documentation, and tracking action items

· Identify opportunities to improve organizational processes, communication, and execution

· Support the development and implementation of organizational goals, KPIs, and performance tracking

Stakeholder Engagement & Communication

· Act as a liaison between the CEO and internal/external stakeholders

· Support the development of executive communications, including speeches, messaging, and presentations

· Represent the Executive Office in cross-functional initiatives and meetings as needed

Special Projects & Initiatives

· Lead high-priority, confidential, and complex projects on behalf of the CEO

· Provide support on Board-related materials, reports, and communications

· Assist in crisis management and organizational change initiatives as needed

· Collaborate with the Development department on fundraising goals and initiatives.

COMPETENCIES (KSAs)

· Strategic thinker with strong execution capabilities

· Exceptional organizational and project management skills

· Strong analytical and problem-solving abilities

· Excellent written and verbal communication skills

· High level of discretion, professionalism, and emotional intelligence

· Ability to influence without authority and build strong cross-functional relationships

· Comfortable operating in a fast-paced, dynamic environment

Education and Experience:

· Bachelor’s degree required; Master’s degree (MBA, MPA, or related field) preferred

· 7–10+ years of experience in strategy, operations, consulting, or executive-level support

· Experience working in or closely with executive leadership teams required

· Experience in healthcare, behavioral health, or nonprofit sectors strongly preferred