Client Experience Coordinator

JOB DESCRIPTION

ROLE: Client Experience Coordinator

ABOUT SOTHEBY’S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

 THE ROLE

To manage exceptional post sale client service for a portfolio of sale(s): to oversee and to provide ownership for all post sale activities from the auction through to payment and shipping or collection on behalf of all internal and external clients.

RESPONSIBILITIES

• Assist Buyers and Sellers through the Post-Sale process
• Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
• Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
• Issue timely and accurate client communications
• Coordinate client shipments/ post sale functions, including obtaining shipping quotes, arranging deliveries, property collection appointments, ensuring seamless coordination throughout post sale process
• Ensure financial transactions comply with corporate governance
• Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
• Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
• Facilitate temporary releases of purchases for 3rd party services
• Manage property releases for non-sale inventory
• Participate in project work as requested by Head of Department

IDEAL EXPERIENCE & COMPETENCIES

• Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
• Calm demeanor, especially under pressure
• Good numeracy skills. Experience with basic bookkeeping is an advantage
• Well presented with a friendly, enthusiastic and welcoming disposition
• Exceptional oral and written communication skills
• Logical and practical thinking, with excellent resourcefulness and problem-solving skills
• Strong organizational skills and follow through
• Highest standard of confidentiality, discretion and work ethic
• Ability to work both independently and on a team
• Multi-lingual skills a plus
• Prior experience with SAP is desirable

This is a Hybrid Role, with 3-4 days a week in office.

The proposed budget for this position is $50,000 - $54,000 plus OT. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.  

The Company is an equal opportunity employer.  All employment decisions and personnel actions at the Company are administered without regard to race, color, religion, sex, sexual orientation, marital status, creed, national origin, age, disability, genetic predisposition, natural hair or hairstyle, reproductive health, partnership status, sexual orientation or alienage or citizenship status, transgender status, domestic violence victim status, military or veteran status, or status in any group protected by applicable federal, state or local law.  This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.