The Client Implementation Associate leads client onboarding and implementation projects, ensuring timely delivery and maintaining relationships to drive platform adoption and success.
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.
Position Description:
The Client Implementation Associate independently leads standard customer implementations of Novara solutions from kickoff through successful handoff to Customer Success. This role delivers a structured, client-centric onboarding experience that drives adoption, aligns with defined customer and business outcomes, and builds long-term customer trust. This role ensures on-time, high-quality delivery across multiple concurrent projects by maintaining stakeholder alignment, proactively managing risks, and partnering cross-functionally to remove blockers.
Success in this role requires strong communication skills, executive presence, and disciplined project management to drive clarity, accountability, and measurable outcomes.
Responsibilities:
- Lead end-to-end implementation projects from kickoff through successful transition to Customer Success.
- Build trusted client relationships through clear, proactive communication, and influence key stakeholders to remove roadblocks and maintain project momentum.
- Maintain curiosity about customer goals and evolving needs, identifying opportunities to expand platform adoption or introduce additional solutions that drive measurable business value.
- Manage milestone-based project plans, ensuring on-time delivery and alignment to agreed business outcomes.
- Proactively identify, document, and escalate risks using a structured RAID approach; drive resolution paths.
- Facilitate structured status meetings, maintain stakeholder alignment, and document clear actions and decisions.
- Partner cross-functionally with Product, Content, Support, and Customer Success teams to remove blockers and resolve issues.
- Configure client environments and provide administrator training aligned to best practices and adoption goals.
- Ensure a seamless handoff to Customer Success with complete documentation and clear alignment on customer objectives and next steps.
Knowledge, Experience, Requirements:
- Minimum of 2+ years in a client-facing implementation, onboarding, consulting, or project coordination role
- Experience managing structured project plans and concurrent customer engagements
- Familiarity with SaaS implementation environments strongly preferred
- Experience working within CRM, PSA, or project management systems (Salesforce preferred)
- Foundational technical aptitude, including exposure to system configurations, data integrations, or authentication methods such as APIs, SFTP, or Single Sign-On (SSO), is a plus
- Bachelor’s degree or equivalent professional experience
Success Criteria:
- Consistently delivers implementations on time and within scope, meeting defined milestone targets and achieving agreed acceptance criteria with minimal escalations.
- Drives strong onboarding outcomes, evidenced by successful go-live readiness, administrator enablement, and early adoption indicators aligned to customer objectives.
- Proactively manages risk and stakeholder alignment through clear, consistent communication, maintaining accurate project documentation (plans, RAID logs, status updates), setting transparent expectations, and escalating early to prevent delays or scope erosion.
- Contributes to customer retention and growth, identifying expansion opportunities through curiosity and value-based conversations, and ensuring a seamless transition to Customer Success with clear documentation and next-step alignment.
Compensation:
- Annual Base Salary Range of 55k-60k
- Annual Bonus Opportunity of 7.5%
As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.
About Novara
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.
Novara, a Providence Equity portfolio company, provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.
Novara launched January 1 2026, as an independent company, a spin-off of the Flex and RMC software businesses formerly part of KPA.
Don’t meet every job requirement? At Novara, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.
Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
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Top Skills
APIs
CRM
Project Management Systems
SaaS
Salesforce
Sftp
Single Sign-On
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