Collaboration Platform Specialist

Job Description

Job Summary:
The Collaboration Platform Specialist is responsible for the daily operations, support, and lifecycle management of the organization's enterprise collaboration platforms. This includes Microsoft Teams, Slack, Box, Webex, and Zoom. The role will serve as the internal product owner for these platforms and will ensure alignment with enterprise IT strategy, security and compliance requirements, and service delivery standards.

This position works closely with Information Security, Compliance, Service Desk, Infrastructure, and End-User Technology teams to ensure reliable and secure communication and collaboration experiences across the organization.

Essential Duties and Responsibilities:

• Maintain operational ownership and lifecycle management of collaboration platforms including Microsoft Teams, Slack, Box, Webex, and Zoom.
• Act as the product owner and subject matter expert for collaboration technologies, providing leadership in platform configuration, optimization, and vendor management.
• Collaborate with cross-functional IT teams to ensure platform configurations support corporate security and compliance policies.
• Monitor platform performance, usage trends, and incidents; ensure timely resolution of issues through coordination with internal IT resources and third-party vendors.
• Partner with the Service Desk to ensure Tier 1 and Tier 2 support coverage, escalation workflows, and knowledge base content is accurate and up to date.
• Define and enforce governance frameworks, usage policies, and best practices for collaboration tools across business units.
• Participate in internal audits, risk assessments, and reviews related to collaboration platforms.
• Drive adoption and provide input into change management and user training strategies.
• Develop metrics, dashboards, and reporting to evaluate platform health and business impact.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 3+ years of experience in managing enterprise collaboration tools in a mid-to-large scale organization.
• Hands-on experience administering and supporting Microsoft Teams, Slack, Box, Webex, and Zoom.
• Familiarity with enterprise security standards, compliance, and identity and access management.
• Experience with ITSM platforms such as ServiceNow.
• Strong analytical and problem-solving skills, with attention to detail and documentation.
• Effective communication skills with both technical and non-technical stakeholders.

Preferred Qualifications:

• Product ownership or project management experience in Agile environments.
• Certifications in one or more collaboration platforms (e.g., Microsoft Teams Admin, Slack Certified Admin, Zoom Admin).
• Exposure to automation and scripting tools (e.g., PowerShell, APIs) for platform integration or operational efficiency.

Work Environment and Conditions:

• Standard business hours with occasional off-hours support for major incidents or changes.
• Occasional vendor or team meetings outside of standard hours, depending on global team alignment.

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Horizon Media is proud to be an equal opportunity workplace.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Salary Range

A successful applicant’s actual base salary may vary based on factors such as individual’s skill sets, experience, training, education,  licensure/certifications, and qualifications for the role.  As an organization, we take an aptitude and competency-based hiring approach.  We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.