Customer Experience Associate (Flex)

Who Are You:

• Customer champion who provides a personalized shopping experience
• Driven sales professional who meets and exceeds performance targets and upholds service standards
• Passionate and enthusiastic fashion expert with an outstanding work ethic 
• Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation
• Expert communicator with the special ability to build strong internal and external relationships

You Also Have:

• High school diploma or equivalent
• Experience in a retail, customer service, or sales environment 
• Proven sales track record and results driven mindset
• Competitive drive and entrepreneurial confidence to succeed
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
• Thorough knowledge of the fashion industry and a passion for sharing your expertise 
• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
• Flexibility to work evenings, weekends and public holidays 

As The Sales Associate, You Will:

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Be familiar with store inventory to provide customers with best product knowledge
• Consistently greet customers and educate them on current promotions
• Foster repeat business by building relationships with customers and promoting Saks credit card
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
• Resolve customer issues through aligning to the core values of trust, integrity and respect
• Achieve individual and store goals for sales, customer acquisition and loyalty program participation
• Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed
• Complete the markdown process with urgency and accuracy in accordance to company standards
• Participate in store programs and selling events
• Maintain the proper display of merchandise in the store, ensuring they comply with brand standards
• Adhere to Asset Protection control and compliance procedures
• Support the store’s shortage and theft awareness program through reporting methods provided by the company 
• Efficiently complete tasks or special projects assigned by store leadership

Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment 
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

#OFF5THSalesAssociate