Customer Success Specialist, Game Developers Conference

This role is based in Manhattan, New York, NY

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology, and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We're looking for a dynamic Customer Success Specialist to join our Game Developers Conference team. In this role, you'll deliver exceptional support to our event and digital media clients throughout their journey with us - from initial sale through event execution and beyond.

As part of the Gaming Vertical at Informa Festivals, you'll manage comprehensive client relationships while providing our signature 'white glove' service experience.

What You'll Do

Client Management

• Act as the primary point of contact for assigned clients post-sale through event completion
• Conduct one-to-one client meetings and informational webinars
• Oversee complete customer relationships including onboarding, implementation, and retention
• Support conference exhibitors and manage the exhibitor portal (EV2)

Event Delivery

• Track all client deliverables using internal systems
• Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
• Manage client experience during on-site events
• Ensure timely and accurate distribution of event leads

Operational Excellence

• Document all client interactions in Salesforce
• Maintain accurate reporting of deliverables
• Partner with Event Operations to deliver excellent "white glove" service
• Collaborate with Sales teams on rebook programs
• Connect clients with all internal stakeholders

What You'll Need

• 2-3 years experience in Account Management or Customer Support
• Experience in B2B events or technology industry (preferred)
• Proficiency with CRM systems, preferably Salesforce
• Experience with customer communications via email, webinars, and one-to-one interactions
• Proven experience in quality control environments, focusing on accurate delivery, reporting and program reconciliation
• Strong ability to partner with and influence various stakeholders
• Exceptional writing and research abilities
• Excellence in cross-departmental collaboration
• Strong attention to detail and organizational skills
• Ability to manage multiple client relationships simultaneously
• Thrives in fast-paced environments

Join our team and help create exceptional experiences for our Game Developers Conference clients!

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $55,000- $66,000 based on experience. 

This posting will automatically expire on 18th July 2025.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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