Build and strengthen client relationships for translation and localization services. Responsibilities include researching clients, conducting progress and feedback calls, resolving concerns, identifying upsell opportunities, re-engaging inactive accounts, coordinating with project managers, and maintaining CRM records. The role requires strong communication, sales, customer service, research, relationship-building, organization, initiative, and flexibility across client schedules and time zones.
About the Role
Day Translations is seeking a proactive, sales-driven Customer Success Specialist to strengthen client relationships, ensure excellent service, and grow repeat business. Our goal is to know our clients, anticipate their needs, and turn excellent service into lasting partnerships.
Responsibilities
- Research every client before reaching out, understanding their business, industry, projects, and language service needs
- Call clients regularly to check project progress, gather feedback, and resolve concerns
- Identify new opportunities within existing accounts and recommend relevant services
- Re-engage inactive clients
- Coordinate with project managers to keep projects on track and clients informed
- Maintain accurate CRM records and follow-ups
Requirements
- Strong knowledge of translation, localization, and interpreting
- Excellent English and phone communication skills
- Proven experience in sales, customer service, research, and relationship building
- Organized, resourceful, and comfortable taking initiative
Dynamic Role and Flexible Hours
Responsibilities will evolve with client needs and business priorities. You should enjoy a varied, adaptable role and have flexibility in your working hours to accommodate client schedules, different time zones, and team coordination.
Required Loom Video
To apply, include a 2–3 minute Loom recording in English introducing yourself, outlining your relevant experience, and explaining how you would research a client and identify their needs before a follow-up call. Submit a viewable Loom link in the application.
Similar Jobs
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
Manage a portfolio of established customer accounts via inbound and outbound calls, uncover upsell and retention opportunities, meet sales and retention targets, monitor purchasing patterns, perform follow-up outreach, and build long-term customer relationships in a metrics-driven environment.
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provides remote technical customer support for Xtime and Cox Automotive products through phone, email, and chat. Resolves routine product and application issues, documents cases in CRM systems, trains and coaches customers, coordinates with internal teams, and follows up through resolution while meeting quality standards.
Top Skills:
Cox Automotive SuiteCRMGenesys PurecloudSalesforceXtime
Software • Database
Full-cycle enterprise sales role responsible for prospecting, developing, qualifying, and closing deals with large, multi-stakeholder organizations. The position sells FacilitiesLink, a facilities information platform for planning, building, and operating large-scale campus environments. Compensation includes 50% commission, a $20-per-hour guaranteed draw, and on-target earnings starting at $150,000 annually. Flexible work arrangements are available, with occasional travel required.
Top Skills:
Enterprise DatabasesFacilities Information SystemsFacilitieslink
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
