Deposit Operations Specialist

Job Description

Under the direction of Deposit Operations Director, performs all required functions for day-to-day electronic banking operations.  Originating, processing and servicing electronic banking applications which include online banking, e-Statements, ACH (Automated Clearing House) and remote capture maintenance and servicing, and bill pay support in accordance with regulatory compliance guidelines.  This person also troubleshoots software if conflicts arise and works closely with the Deposit Operations team to make sure all core applications are well maintained.

Reports to

•    Deposit Operations Director

Primary Responsibilities

•    Process and respond to action items and customer communication generated online, as well as customer email related to e-banking.

•    Monitor bill pay issues in management console; assist with bill payment disputes.

•    Process request for adds, changes and research related to services offered and/or managed by the e-banking services.

•    Maintenance with approvals and closed consumer remote deposit capture agreements.

•    ACH processing with various exception indications-as an example: wrong account number, incorrect application code, incomplete account number, etc.  

•    Research, correct and mark each item to post or return, as applicable.

•    Review various reports for Department.

•    Use the organizations regulatory compliance identity verification software to assess Bank, Originator and Individual Customer against Government lists, in accordance with OFAC, for possible suspects.  Any uncertainties are sent to the Compliance Department for final approval. Internationals are marked according to instructions from Compliance.

•    Perform the required duties to report unclaimed property to the Office of Unclaimed Funds.

•    Other duties as needed.

Required Skills and Experience

•    Above Average Computer Skills.

•    Highly motivated and can handle multiple tasks.

•    Adapts to change.

•    Be an active TEAM player.

•    General knowledge of Excel, Windows platform and Microsoft Office suite of applications. 

•    Pleasant Telephone and Communication skills.

Preferred Qualifications:

• Knowledge of BSA, AML, Patriot Act, Know Your Customer, Customer Due Diligence, Customer Identification Program, and OFAC requirements 
• Strong attention to detail

• Requires the discretion to handle highly confidential and sensitive material
• 3-5 years of experience in banking with an emphasis on fraud