The Marketing, Membership & Investment Optimization (MMIO) team serves as the growth architecture and investment optimization engine for Membership—driving premium growth through data driven decisioning, personalization strategy, and disciplined investment management.
The Director Assistant will report directly to the Senior Vice President of Marketing, Membership & Investment Optimization and serve as a strategic advisor and operational leader for the organization. This individual will act as an extension of the SVP leadership office, driving strategic planning, organizational effectiveness, executive communications, and operational excellence across the business.
This role requires a highly strategic and intellectually curious leader who can operate effectively in a fast-paced and highly matrixed environment. The successful candidate will possess exceptional executive presence, communication, storytelling, organizational leadership, and problem-solving capabilities, with a proven ability to synthesize complex topics into clear, actionable recommendations for senior leadership audiences.
Serve as a strategic thought partner and extension of the SVP leadership office, driving alignment and execution across high-priority business strategy, transformation initiatives, and organizational objectives.
Drive the operating rhythm for the MMIO organization, including leadership meetings, strategic reviews, annual planning, prioritization, and talent processes.
Develop executive-level presentations, strategic narratives, and leadership communications for senior leadership forums, operating reviews, town halls, and enterprise discussions.
Synthesize complex business topics, performance insights, and recommendations into concise, executive-ready materials that support decision-making and influence stakeholders.
Partner with leaders across USCC, ED, Tech, Finance, CFR, Decision Science, Control Management and other enterprise teams to advance strategic initiatives and improve organizational effectiveness.
Help drive decision-making processes by identifying risks, tradeoffs, dependencies, and recommendations across strategic initiatives and business priorities.
Champion colleague engagement, talent planning, and organizational culture initiatives across the MMIO organization.
Drive adoption of AI-enabled ways of working to improve efficiency, insight generation, communication, and decision support through emerging tools and automation.
Represent the MMIO organization in broader leadership, engagement, and enterprise forums, building strong partnerships and influencing outcomes across a highly matrixed organization.
Minimum Qualifications
Strategic, intellectually curious self-starter with demonstrated ability to operate effectively in fast-paced and ambiguous environments.
Proven ability to drive enterprise-level impact through strategic thinking, prioritization, influence, and execution across complex organizations.
Exceptional executive communication, storytelling, and presentation development skills, with demonstrated ability to create polished executive-ready materials.
Strong executive presence and relationship management skills, with ability to influence and align stakeholders across a highly matrixed organization.
Strong analytical and problem-solving, with ability to synthesize complex topics into clear, actionable recommendations.
Demonstrated ability to manage multiple priorities, navigate ambiguity, and drive results independently.
Passion for colleague engagement, organizational culture, and team leadership.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
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