Director of Customer Success

Sorry, this job was removed at 03:36 p.m. (EST) on Wednesday, Jun 12, 2024
New York, NY
Hybrid
170K-200K Annually
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
VidMob is the fastest path to creative that works.
The Role

Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and integrations across the digital ad ecosystem, its dozens of proprietary models, and in operating the industry’s most robustly instrumented human-reinforcement learning model for creativity. 

As the Director of Customer Success you'll manage a team of Customer Success Managers. You and your team are responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage. You will own the success of customers, including product adoption, day to day customer service, and client health. 

Hybrid role in NYC. 3 days per week onsite near Union Sq. 

Responsibilities: 

  • Manage and inspire a team of Customer Success Managers. 

  • Develop a deep understanding of how Vidmob supports business challenges and translate client’s needs into Vidmob capabilities. 

  • Engage in business-level and technical conversations at multiple levels of the organization, including the C-suite.

  • Manage the post-sale relationship, support your team as they are the primary contact and advocate for day-to-day requests, deliverables and escalations for many of Vidmob’s offerings. 

  • Understanding of client NPS, KPI’s, and applicable goal setting.

  • Collaborate with product and engineering to spearhead adoption of new products and features. Identify gaps or concerns within the product and work towards solutions with leadership. 

  • Partner with leadership across creative strategy and project management to deliver value for clients through creative and strategic services at the campaign level and over the lifetime of the client partnership.

Qualifications: 

  • 7+ years experience managing a customer success team. Saas experience preferred.

  • Understanding of the ad-tech/media/publisher ecosystem. 

  • 10+ years managing enterprise clients

  • Experience with social media platforms in a marketing capacity, collaborating with creative, data and media agencies and / or teams within broader marketing organizations

  • Ability to communicate candid, constructive feedback with your team

  • A track record in managing risk, forecasting, and identifying growth opportunities

Please be aware that Vidmob will only contact candidates through emails ending in @vidmob.com. We will never ask for personal information, such as your Social Security number, bank account number, or password, through email. If you receive an email claiming to be from Vidmob that does not come from a @vidmob.com email address, or if the email asks for personal information, please do not respond and report the email to us at [email protected]

Compensation Range: $170K - $200K

The Company
New York, NY
275 Employees
Hybrid Workplace
Year Founded: 2014

What We Do

VidMob is an award-winning Intelligent Creative Platform that provides an end-to-end technology solution for all a brand’s creative needs. It is an integrated platform combining first-of-a-kind creative analytics with best-in-class creative production to understand and improve marketing effectiveness.

Why Work With Us

We are looking for those passionate about a world where technology and creativity converge, where incredible work is inspired by brilliant analysis. Bold creators, owners and achievers. Ready to bring everything they’ve got, to build with care and consideration and deliver truly Intelligent Creative.

Gallery

Gallery

Similar Jobs

Regal.ai Logo Regal.ai

Director of Customer Success

Marketing Tech • Software
Easy Apply
Hybrid
New York, NY, USA
99 Employees
175K-192K Annually

EliseAI Logo EliseAI

Director of Customer Success

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
Easy Apply
New York, NY, USA
165 Employees
New York, NY, USA
150 Employees
150K-200K Annually

Oasis Security Logo Oasis Security

Director of Customer Success Engineering

Information Technology • Security • Cybersecurity
Remote
New York, NY, USA
82 Employees

Similar Companies Hiring

Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
New York, NY
14 Employees
Hex Thumbnail
Software • Business Intelligence • Big Data Analytics • Big Data • Artificial Intelligence • Analytics
New York, NY
100 Employees
Metropolis Technologies Thumbnail
Real Estate • PropTech • Payments • Machine Learning • Computer Vision • Artificial Intelligence
Manhattan, NY
23100 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account