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Leads the hotel’s HR strategy and operations, including recruitment, workforce planning, training, performance management, succession planning, employee relations, labor compliance, policy administration, budgeting, engagement, and retention. The role partners with hotel leadership to ensure regulatory compliance, optimize labor costs, develop talent, resolve workplace issues, and cultivate a high-performing team culture.
Exceptional Hospitality Starts with You
Lead Human Resources at an Icon of Luxury.
Waldorf Astoria New York is seeking a Director of Human Resources to provide strategic people leadership at one of New York City’s most iconic luxury hotels.
Join a legendary brand where heritage, exceptional service, and modern luxury define the colleague and guest experience.
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Human Resources, you’re not just leading the hotel’s HR function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Lead HR strategy and operations: Develop and execute HR strategies aligned with the hotel's business objectives, ensuring compliance with corporate HR policies and local regulations
- Drive talent acquisition and workforce planning: Oversee recruitment, onboarding, and workforce planning to attract and retain top talent while optimizing labor costs
- Develop and engage talent: Oversee training programs, performance evaluations, and succession planning to support career growth and leadership development
- Manage team member relations: Provide guidance on employee relations, conflict resolution, and labor contract compliance, including grievance handling and negotiations
- Oversee HR policies and compliance: Establish and enforce HR policies, ensuring adherence to employment laws, wage and benefit administration, and workplace safety regulations
- Support financial goals: Develop and manage the HR budget, ensuring efficient use of resources while supporting hotel operations
- Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
#LI-LV1
About Us Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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