Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Director, Internal Communications plays a pivotal role in shaping the employee experience by leading the execution of strategic communications and enterprise-wide initiatives. Reporting to the VP of Internal Communications, this role translates business priorities into clear, compelling messaging that informs, engages, and connects employees.
This leader partners closely with senior executives, HR, and cross-functional stakeholders to ensure employees are equipped with the information they need to succeed. The Director oversees enterprise messaging, change communications, and functional communications, while also supporting employee programs and culture initiatives. Additionally, the role is responsible for optimizing internal communication channels to ensure messaging is delivered effectively, consistently, and with impact.
What will you do?
- Partner with VP to implement enterprise internal communications strategy.
- Develop and execute communications plans supporting business priorities, organizational initiatives and employee programs across the MSG Family of Companies.
- Support the development of communications for senior leaders, including executive announcements and organizational updates.
- Develop communications for engagement programs, recognition initiatives, milestones and company events.
- Oversee day-to-day management of internal communication channels including email, intranet, print and digital signage, etc., ensuring consistency of messaging across platforms; includes partnering with external vendors.
- Track communications effectiveness and provide insights and recommendations to strengthen communication impact.
- Stay abreast of the latest internal communications channels and feedback loops and introduce new opportunities to reach employees.
- Manage and support the development of a small team.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- 8+ years of experience in internal, employee, HR, or corporate communications, or a related field
- Bachelor’s degree preferred, or equivalent combination of education and experience
- Exceptional writing and strategic messaging skills, including effective use of timing and communication channels
- Proven ability to partner with senior leaders and handle sensitive matters with sound judgment and discretion
- Strong cross-functional collaboration and relationship-building skills, with demonstrated ownership and initiative
- Ability to manage competing priorities, deliver high-quality work under tight deadlines, and maintain strong attention to detail
- Demonstrated leadership and influence skills, with the ability to navigate complexity and drive alignment across all levels
- Curious, adaptable self-starter who leverages AI and emerging technologies to enhance efficiency and elevate the employee experience
Special Requirements:
- Must have flexibility to work nights, weekends and holidays as business requires.
- Must be willing to travel to venues and other locations as business requires.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Madison Square Garden Entertainment Corp. New York, New York, USA Office
2 Penn Plaza, New York, New York, United States, 10121
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