Director, Operational Resilience

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Position Summary

The Director, Operational Resilience will lead the implementation and maturation of Voya's enterprise Operational Resilience Framework, ensuring the organization can continue delivering critical services during disruptive events while minimizing customer and business impact.

This role reports to the VP, Global Business Resiliency & Strategy and will serve as the primary program leader responsible for embedding Operational Resilience across the enterprise by 2028. Working across business, technology, risk, compliance, cybersecurity, vendor management, and operations teams, the Director will establish governance, facilitate stakeholder alignment, coordinate end-to-end service mapping, oversee resilience testing, and drive continuous improvement.

The successful candidate will be a strategic leader and skilled change agent capable of influencing senior stakeholders, building consensus across complex organizations, and translating resilience objectives into practical business outcomes, with experience implementing operational resilience frameworks.

Primary Responsibilities:

Operational Resilience Program Leadership

• Lead implementation and ongoing evolution of the Operational Resilience Framework.
• Develop and execute a multi-year roadmap to embed Operational Resilience across the enterprise.
• Establish governance structures, operating procedures, standards, and performance metrics.
• Monitor program maturity and recommend capability improvements.

Stakeholder Engagement & Organizational Change

• Develop strong partnerships across business, technology, risk, compliance, legal, cybersecurity, third-party risk, and operations functions.
• Build executive sponsorship and drive enterprise-wide adoption of Operational Resilience principles.
• Facilitate workshops, steering committees, governance forums, and decision-making sessions.
• Lead communication and change management activities necessary for sustained program adoption.
• Influence outcomes across a highly matrixed organization without direct authority.

Important Business Services & Dependency Mapping

• Coordinate identification and governance of Important Business Services.
• Facilitate cross-functional mapping of critical services and supporting dependencies.
• Partner with subject matter experts to identify vulnerabilities, recovery challenges, and resiliency gaps.
• Maintain visibility into service interdependencies and associated risks.

Impact Tolerances & Resilience Testing

• Facilitate development of impact tolerance recommendations and associated resilience objectives.
• Coordinate enterprise testing exercises and scenario-based assessments.
• Track findings, vulnerabilities, remediation activities, and program improvements.
• Report resilience performance and program status to leadership.

Governance, Risk & Reporting

• Prepare executive reporting and presentations for governance committees.
• Partner with Risk Management, Compliance, and Internal Audit on resilience-related initiatives.
• Support assessments, reviews, and regulatory readiness activities.
• Establish meaningful metrics and reporting to demonstrate program effectiveness.

Required Qualifications:

Education

• Bachelor's degree in Business, Risk Management, Information Technology, Finance, Operations, or related field.
• Equivalent combination of education and experience considered.

Experience

• 8-12 years of experience in one or more of the following areas:
  • Operational Resilience
  • Business Continuity
  • Enterprise Risk Management
  • Technology Risk
  • Operational Risk
• 5+ years leading cross-functional programs or strategic initiatives.
• Experience working with executive and senior leadership teams.
• Experience driving change across multiple stakeholder groups.
• Experience developing governance frameworks, policies, processes, or operating models.

Preferred Qualifications:

Candidates are not expected to possess all preferred qualifications.

• Experience implementing or supporting an Operational Resilience program.
• Financial services, insurance, banking, asset management, or highly regulated industry experience.
• Experience facilitating enterprise-wide workshops and stakeholder engagement efforts.
• Experience with process mapping, service mapping, or dependency analysis.

Critical Competencies:

Leadership & Influence

• Executive presence
• Stakeholder management
• Relationship building
• Consensus building
• Influence without authority

Strategic & Analytical Thinking

• Enterprise mindset
• Problem solving
• Risk identification
• Decision facilitation
• Prioritization

Program Execution

• Program management
• Organizational change management
• Governance management
• Workshop facilitation
• Delivery focus

Communication

• Executive communications
• Presentation skills
• Facilitation and negotiation
• Written communication
• Storytelling and change advocacy

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.