Director of Operations

Supply Chain and Inventory Management Responsibilities

• Manage monthly open-to-buy planning for APIs, commercial medications, and supplies across all Mixlab facilities (TX, FL, NY, CA, WI).
• Execute vendor negotiations and pricing initiatives in alignment with strategy set by the executive team.
• Maintain active vendor relationships and performance tracking, including vendor scorecards for critical suppliers.
• Support initiatives to reduce out-of-stock rates while minimizing waste, expirations, and unnecessary spend.
• Lead annual physical inventory counts and reconciliation efforts at each lab.
• Ensure pharmacy sites have the materials and supplies required to maintain service-level expectations.
• Partner with Finance, Lab Leadership, and Data teams on SKU growth planning, forecasting, and demand modeling.
• Oversee reverse logistics processes, including hazardous waste handling and expired drug removals.
• Manage and develop supply chain and logistics team members, ensuring clear task ownership and process consistency. 

Logistics & Packaging Responsibilities

• Support ownership of the shipping cost center, focusing on cost control, service reliability, and reporting.
• Manage day-to-day relationships with national, regional, and same-day carriers.
• Track and report on on-time delivery metrics for new scripts and refills, escalating risks or trends as needed.
• Audit shipping and fulfillment SOP adherence across labs and coordinate corrective actions.
• Oversee packaging execution, including cold-chain materials, inserts, and customer-facing components.
• Coordinate internal communications related to weather delays, carrier disruptions, and packaging updates.
• Partner with Licensing, Compliance, and Lab teams to ensure shipping practices meet regulatory requirements.

Data & Operational Analytics Responsibilities

• Own operational data integrity for all operations including supply chain, inventory, and fulfillment metrics across all Mixlab pharmacy locations.
• Develop and maintain standardized dashboards and reporting for key performance indicators, including demand forecasts, inventory turns, fill rates, service levels, expirations, and shipping performance.
• Translate data from Flooffy, PK, and related systems into actionable insights for pharmacy leadership, Finance, and executive stakeholders.
• Partner with Ops and Finance teams to ensure alignment between operational reporting, financial forecasts, and executive dashboards.
• Identify data gaps, reporting inconsistencies, and process inefficiencies, and drive corrective actions to improve decision-making accuracy.
• ​​Serve as the operational liaison between pharmacy sites, Finance, Commercial, and Data teams to ensure demand signals are understood and acted upon consistently.
• Provide data-backed recommendations to the VP of Operations & Compliance regarding capacity planning, labor alignment, automation investments, and long-term infrastructure needs.

Demand Planning & Forecasting Responsibilities

• Lead short- and medium-term demand planning in collaboration with Finance, Lab Leadership, and sales teams, incorporating seasonality, promotional activity, new SKU launches, and historical utilization trends.
• Support SKU rationalization, product lifecycle management, and growth planning through data-driven analysis.
• Convert demand forecasts into actionable supply plans, including inventory targets, safety stock parameters, and open-to-buy recommendations.
• Monitor forecast accuracy and bias, proactively adjusting planning assumptions to minimize stockouts, excess inventory, and expirations.
• Support scenario planning for demand surges related to weather events, disease outbreaks, marketing initiatives, holidays, or regulatory changes.
• Establish repeatable cadence for forecast reviews and demand reconciliation across sites, ensuring consistent execution and accountability.

General Operations & Project Management Responsibilities

• Support the VP of Operations & Compliance by leading or coordinating operational projects across sites, including process improvements, system implementations, and workflow changes.
• Provide structured project management support, including timelines, task tracking, stakeholder coordination, and status reporting.
• Create reports from Flooffy and PK to assist decision makers in all sites. 
• Serve as a day-to-day operational point of contact for pharmacy sites, escalating issues and risks appropriately.
• Provide hands-on operational support at sites as needed during periods of increased demand, audits, inspections, or remediation activities.
• Assist with operational readiness for regulatory inspections by ensuring processes, documentation, and site practices are executed as designed.
• Perform other operational duties as assigned by the VP of Operations and Compliance to support business continuity and evolving organizational needs.

Minimum Qualifications

• You have 8-10 years of experience in operations, supply chain and logistics at a multi location pharmacy/ healthcare environment. MBA preferred but not required. 
• Demonstrated ability to manage complex operational workflows and support cross-functional initiatives.
• Strong organizational and project management skills with attention to detail and follow-through.
• Ability to operate effectively in a fast-paced, regulated environment with shifting priorities.
• Collaborative, solutions-oriented mindset with a willingness to support sites hands-on when needed. 

What We Offer

• 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
• Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
• Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
• Company Stock Options
• Pre-tax commuter benefits, dependent care, HSA and FSA
• Employer-paid short and long-term disability leave, parental leave, and life insurance
• 401k with $300/year match
• Referral bonus payouts of up to $1,000 for a successful referral
• Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
• Discounts on many items through Perkspot
• And more!