Director, Program & Strategy Management

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Director, RevOps Program and Strategy Management sets the growth strategy for Group Benefits Regional Business in the US, leads Business Planning, and owns the sales plays and business process our teams use in market. The role turns sales leadership's priorities into one prioritized plan, with an owner, a date and a measured result for each item.
This is an exciting opportunity to help build a new Revenue Operations function and shape how Regional Business plans, sells and adopts AI.
Qualified applicants should be prepared to work East Coast Business Hours.
Key Responsibilities

• Lead the end-to-end Business Planning process, including design, execution, tracking and operating routines, so plans stay tied to strategic priorities and are carried out consistently across all regions.
• Set the Regional Business growth strategy, including segmentation, coverage, and annual and multi-year distribution strategy, for approval by the Head of Revenue Operations.
• Own the sales plays that Sales and Account Management teams use in market. Hand requirements for each play and tool to Sales Technology, and use RevOps Analytics results and field feedback to change or retire them.
• Own business process standards for Regional Business sales, including stages, exit criteria and one change-control path for process and play changes.
• Keep one RevOps priority list covering the strategy and management needs that come into Regional Business, each with an owner and a date, and decide what moves when capacity is short.
• Partner with sales leadership, Sales Technology, Sales Enablement, RevOps Analytics, Marketing, Finance, Underwriting and Pricing, and ADM so strategy, process and plays stay aligned, and serve as a thought partner to the Head of Sales and Regional Business leadership.
• Keep one view of AI work across RevOps by tracking initiatives, setting escalation paths for barriers to field adoption, and sharing use cases and outcomes with partner teams, so no capability gets built twice.

Required Qualifications

• 5+ years in insurance, fintech, benefits, payroll, HCM or related fields, with 5+ years in distribution strategy, sales planning, sales play design, product, marketing, or a related strategic leadership role.
• 5+ years leading people or projects, with a track record of running strategic planning, business process change and complex cross-functional initiatives.
• Proficiency in Salesforce or other CRM tools.
• Strong strategic thinking and executive-level communication, including turning complex concepts into clear, actionable direction and influencing across teams and levels.
• Working knowledge of AI-enabled and agentic workflows, and hands-on use of AI tools to improve productivity, reporting, analysis, and initiative documentation.
• Bachelor's degree required at minimum.

Preferred Qualifications

• Background in group benefits including working knowledge of Regional Business (under 5,000 lives).
• Experience supporting or leading market-facing distribution teams, ideally in a franchise-based execution model, with a strong understanding of broker dynamics and the competitive benefits landscape.

The expected salary range for this position is $130,000 - $171,700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
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