Director, Sales, CX Americas

So, what’s the role all about?

The Director, Sales, CX Americas, Commercial, leads the Commercial and Enterprise strategic account motion by partnering with and enabling Named Account Managers to meet and exceed enterprise growth objectives. This role is responsible for driving revenue acceleration, deal quality, and execution rigor across named enterprise accounts by providing senior‑level deal leadership, forecasting discipline, and strategic guidance.

How will you make an impact?

• Support Senior Vice President of Sales by achieving or exceeding enterprise revenue and growth targets through Named AE‑led accounts
• Enable and coach Strategic Account Managers on complex enterprise deal strategy, account planning, and executive engagement
• Partner with SAMs on large, high‑impact opportunities including pricing strategy, negotiations, and deal closure
• Provide executive‑level support for strategic customer engagements, escalations, and renewals
• Drive sales forecasting accuracy and pipeline rigor across strategic accounts
• Increase pipeline and expansion opportunities through disciplined account strategy and targeted enterprise campaigns
• Develop unified messaging with SAMs, Sales Engineering, Marketing, and Customer Success
• Manage and overcome executive‑level prospect and customer objections
  Learn and maintain in‑depth knowledge of NiCE CXone product lines and enterprise positioning
• Assist with sale strategy and closure of national and strategic house accounts
• Train and coach SAMs on navigating long, complex enterprise sales cycles
• Build collaborative corporate and field teams to support enterprise sales execution
• Influence deal strategy without displacing SAM ownership of customer relationships
• Travel to support strategic customer meetings, executive briefings, and internal planning sessions

Have you got what it takes?

• Bachelor’s degree in Business Management, Communications, Marketing, or equivalent work experience required
• 5+ years in enterprise or senior sales leadership roles
• 10–12+ years combined enterprise sales experience
• Demonstrated success supporting or leading large, complex enterprise deals
• Proven ability to influence outcomes without direct day‑to‑day account ownership
• Strong analytical, forecasting, and financial skills
• Exceptional verbal and written communication skills
• Proven track record of exceeding revenue targets through strategic account execution
• Experience selling complex SaaS solutions
• Excellent executive‑level customer‑facing skills
• Comfortable thriving in a fast‑paced, growth‑oriented organization

You will have an advantage if you also have:

• SaaS/AI selling or sales leadership experience
• Background in Customer Experience (CX) or Contact Center solutions
• Prior experience supporting Strategic or Named Account Managers
• Experience partnering closely with Customer Success and Services organizations

What’s in it for you?
Join an ever‑growing, market‑disrupting global company where teams of top performers work in a fast‑paced, collaborative, and innovative environment. As the market leader in CX, every day at NiCE is an opportunity to learn, grow, and drive meaningful impact across our most strategic customer relationships.