Director, Strategy, Transformation & PMO

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Strategy, Transformation & PMO
Director, Strategy & Transformation
Overview:
Mastercard is investing in a transformation of our global sales incentives across plan design, data transformation, systems implementation and operations. This transformation is a critical step in modernizing how we reward performance, scale our selling motions, evolve pipeline performance and support sustained growth. This initiative upgrades sales incentives across the enterprise to market-benchmarked, globally aligned programs, while significantly improving transparency, governance, and operational efficiency.
The Director of Strategy & Transformation is responsible for the project management of transformation and supporting the set-up of our new design, territory and quota teams. This includes partnering on developing and implementing globalized frameworks and practices to support the functions across the teams while engaging the three business lines, verticals and their regional partners. Cross-functional responsibilities include collaboration and impact analysis with sales incentives, reporting and process improvements underpinned by business insights and analytics.
Role:
The role holder will be responsible for leading a dedicated team to deliver the following outcomes:• Own the integrated transformation plan: Build and manage the end-to-end program plan across plan design, data transformation/data lake build, systems implementation, territory operations expansion, and operating cadence-with clear milestones, dependencies, and critical path.• Cross-functional delivery leadership: Drive execution across P&C/Total Rewards, Sales, Sales Enablement (Core & CNPF) and Global Sales Excellence, Finance, Product, Data/Engineering, IT, Payroll, Legal/Compliance, and Regions-aligning scope, roles, decisions, and outcomes.• Program governance & executive rhythm: Establish and run working groups, RAID (risks/actions/issues/decisions), and decision logs; surface trade-offs and recommendations for timely executive decisions.• Calendar ownership (monthly/quarterly/annual close): Develop and manage the organization's monthly, quarterly, and annual close calendar (quota/incentive cycles, accruals, payroll cutoffs, reporting, attestations, and audit checkpoints), ensuring predictable delivery and stakeholder readiness.• Integrated design-to-build-to-run orchestration: Coordinate handoffs from incentive plan design → requirements → configuration/build → testing → deployment → run-state, ensuring documentation, controls, and readiness at each stage.• Data lake and metric modernization oversight: Lead delivery of the metric data model, data governance, and lineage needed to support plan measures, reporting, statements, and finance alignment-ensuring scalability and reusability.• Systems implementation management: Partner with the implementation partner on scope and deliverables within the systems project.• Territory and quota operations growth & operating model build: Support the territory and quota directors to stand up the territory operations capabilities (processes, SLAs, tools, roles), and establish an operating cadence for annual planning and in-year changes.• Project KPI tracking and milestones tracking• Change management & communications coordination: Partner with change/comms leads to plan stakeholder engagement, training, adoption, and release communications; ensure field readiness and minimal disruption.• Strategic opportunity vetting & scope scalability: Continuously identify, assess, and prioritize opportunities to upgrade scope and scalability (new capabilities, automation, reporting, governance enhancements), presenting business cases and sequencing recommendations throughout the program.
The ideal candidate should have:• Experience in designing and operating standardized program frameworks and governance structures• Ability to translate insights into actionable plans• Strong business acumen and commercial awareness• Strategic and collaborative work approach across various business lines, functions, and regions• Excellent managerial, interpersonal, written, and verbal communication skills
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Boston, Massachusetts: $163,000 - $269,000 USD
Miami, Florida: $142,000 - $234,000 USD
Purchase, New York: $163,000 - $269,000 USD