Lead and scale a multidisciplinary UX and design organization, define a unified multi-year customer experience strategy, partner cross-functionally to ensure design fidelity and regulatory compliance, build research and measurement practices, and drive accessibility, inclusive design, and business-aligned outcomes.
Job Summary & ResponsibilitiesPreferred Qualifications
Responsibilities include but are not limited to:
- Experience Strategy and Vision
- Define and champion a unified customer experience vision for the Consumer Bank that is coherent across all segments, channels, and touchpoints.
- Develop a multi-year design strategy that balances near-term delivery with longer-horizon capability building.
- Establish experience principles and a design point of view that differentiates Valley's brand and deepens customer relationships.
- Serve as the senior voice for customer-centered thinking in executive and cross-functional forums.
- Organizational Leadership
- Build, lead, and develop a high-performing, multidisciplinary design organization spanning service design, UI design, research, and conversational design.
- Establish the operating model for how design integrates with product management, technology, and business stakeholders across all three segments.
- Foster a culture of craft, curiosity, and continuous learning within the design organization.
- Develop talent and career paths that attract and retain top design professionals in a competitive market.
- Cross-Functional Partnership
- Partner closely with Business, Product, Segment and Channel Partners to align experience priorities with business goals.
- Work with technology and engineering leaders to ensure design intent is faithfully implemented and that delivery velocity is supported by strong design operations.
- Collaborate with Risk, Compliance, and Legal to ensure all experiences meet regulatory requirements while still delivering for customers.
- Measurement and Outcomes
- Define and track experience quality metrics (NPS, CSAT, task completion, effort scores) that connect design decisions to business results.
- Establish a research and insight practice that continuously feeds product and strategy decisions with customer evidence.
- Drive accessibility and inclusive design standards across all products and channels.
Required Skills:
- Demonstrated experience leading design across both digital and physical or service-oriented environments (not solely app or web).
- Proven ability to develop and execute experience strategy at an organizational level, not just individual product or feature scope.
- Strong fluency in service design methodology including journey mapping, service blueprinting, and systems thinking.
- Experience building and scaling user research capabilities that inform both tactical and strategic decisions.
- Familiarity with conversational design, voice UX, or AI-assisted interaction design.
- Strong executive presence with the ability to influence senior stakeholders and represent design at the leadership table.
- Outstanding communication skills: able to frame design strategy in business terms and connect design decisions to measurable outcomes.
Required Experience:
- High School diploma or GED equivalent and a minimum of 12 years of progressive UX and design experience, including significant leadership of multi-disciplinary design teams.
Preferred Experience:
- Business, Finance, Technology or related field. MBA.
- Experience in financial services, banking, or other regulated industries with complex, multi-segment customer bases.
- Experience designing for small business and/or wealth management client segments.
- Background incorporating AI/ML-driven personalization or generative AI into customer-facing experiences.
- Experience integrating design teams through organizational change or following a merger or consolidation.
- Familiarity with contact center experience design, IVR/voice channel optimization, or branch experience design.
Valley Bank Morristown, New Jersey, USA Office
70 Speedwell Ave, Morristown, New Jersey, United States, 07960
Valley Bank Bloomfield, New Jersey, USA Office
Bloomfield, United States
Valley Bank Clark, New Jersey, USA Office
Clark, United States
Valley Bank Clifton, New Jersey, USA Office
Clifton, United States
Valley Bank East Brunswick, New Jersey, USA Office
East Brunswick, United States
Valley Bank Fair Lawn, New Jersey, USA Office
Fair Lawn, United States
Valley Bank Freehold, New Jersey, USA Office
Freehold, United States
Valley Bank Hackensack, New Jersey, USA Office
Hackensack, United States
Valley Bank Hoboken, New Jersey, USA Office
Hoboken, United States
Valley Bank Kearny, New Jersey, USA Office
Kearny, United States
Valley Bank Little Falls, New Jersey, USA Office
Little Falls, United States
Valley Bank Livingston, New Jersey, USA Office
Livingston, United States
Valley Bank Middlesex, New Jersey, USA Office
Middlesex, United States
Valley Bank Middletown, New Jersey, USA Office
Middletown, United States
Valley Bank New York, New York, USA Office
New York, United States
Valley Bank New York, New York, USA Office
New York, United States
Valley Bank Newark, New Jersey, USA Office
Newark, United States
Valley Bank Passaic, New Jersey, USA Office
Passaic, United States
Valley Bank Paterson, New Jersey, USA Office
Paterson, United States
Valley Bank Succasunna, New Jersey, USA Office
Succasunna, United States
Valley Bank Wayne, New Jersey, USA Office
Wayne, United States, 0
Similar Jobs
Fintech • Information Technology • Financial Services
Senior individual contributor leading UX strategy for Aladdin's enterprise investment platform. Define platform-level experiences, drive research and prototyping, integrate AI and data-driven workflows, influence product strategy, mentor designers, and champion design systems, accessibility, and measurable business outcomes.
Top Skills:
AgileAIAi ToolsDesign SystemsProduct AnalyticsPrototypingUx Research Methodologies
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Manage audit engagements, oversee daily operations, provide guidance on accounting matters, assist clients with compliance, and lead training programs.
Top Skills:
Fasb Accounting Standard UpdatesGaap
Information Technology • Software • Financial Services • Big Data Analytics
As a Quantitative Research Engineer, design, develop, and implement software for automated trading systems using advanced statistical techniques. Collaborate with researchers and prioritize business needs.
Top Skills:
C++Distributed ComputingMachine LearningNatural Language ProcessingNetworkingPlatform DevelopmentPythonRSystem DesignWeb Development
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
