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Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
Basic Function
The Emerging Services Specialist is a rotationally designed role that will gain exposure to the entire Emerging Services new product lifecycle, from ideation and concept validation through pilots all the way to commercialization and scaling. The Emerging Services Specialist should expect to provide operational, strategy, and coordination support for key Emerging Services initiatives, including fintech partnerships, proof-of-concept testing, and product commercialization.
Essential Functions & Responsibilities
- Participate in cross-functional discussions to capture, track, and document key decisions, risks, issues, dependencies, requirements, and action items; ensure updates are accurate and communicated to appropriate stakeholders.
- Partner with Emerging Services teams on assigned tasks and initiatives that support product incubation and commercialization efforts.
- Update and maintain internal documents, job aids, procedures, and delivery artifacts as processes evolve, including recurring materials and reports updated on a defined cadence.
- Provide Emerging Services reporting support by tracking updates, deliverables, milestones, pilots, and timelines from initial definition through completion.
- Schedule and support client advisory meetings and standing forums by preparing agendas, tracking meeting-level follow-ups, and coordinating materials to support ongoing project coordination and progress.
- Assist with basic inquiries, navigation questions, and initial issue triage by following documented processes and scripts; route issues appropriately and monitor follow-ups through resolution.
Physical Demands
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
- Specific vision abilities required by this job include close vision
- Ability to occasionally lift/move up to 25 pounds
- Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.
Other Physical Demands
- N/A
Supervisory Responsibility
- None
Position Specifications
Education
Bachelor’s degree required; additional education or coursework in business, product, or project coordination preferred.
Experience
- Experience supporting cross-functional initiatives in a fast-moving, ambiguous environment.
- Able to synthesize inputs (decisions, risks, dependencies, and requirements) into clear updates and “so what” implications for stakeholders.
- Demonstrated strategic thinking by framing problems, evaluating tradeoffs, and translating project data into recommendations that help teams prioritize and execute.
- Prior exposure to tasks and initiatives that support product incubation and commercialization efforts is a plus.
Knowledge, Skills, & Abilities
- Understanding of the financial services industry and associated products.
- Eagerness to learn and go the extra mile.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Teams to support documentation, tracking, reporting, and coordination activities.
- Comfort using Copilot or similar assistive tools to support drafting, summarization, and documentation tasks with guidance.
- Willingness and ability to learn new tools, processes, templates, and delivery frameworks as part of onboarding and ongoing support.
- Ability to work effectively in cross-functional teams with project, product, technology, and operations partners.
- Strong attention to detail, follow-through, and consistency in applying documented processes.
- Basic knowledge of technical integrations. Advanced technical or subject-matter expertise is not required; success is driven by reliability, organization, and learning agility.
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$60,500.00 - $77,100.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.
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