Enablement Manager, Customer Success

The CS Enablement Manager is a key partner to our global Customer Success organization, ensuring our teams are fully equipped to deliver strategic value, drive retention, and uncover opportunities for growth across our platform. Reporting directly to the VP of Customer Success, this role owns the global CS enablement strategy across multiple regions and customer segments. The ideal candidate has a strong track record designing and delivering impactful enablement programs for post-sale teams, along with a passion for customer outcomes and data-driven value realization. Familiarity with e-commerce and recurring revenue models is a strong advantage.

What you’ll do

• Become a subject-matter expert in the e-commerce landscape, Yotpo’s products, value drivers, and customer use cases, translating complexity into scalable enablement that empowers CSMs to influence business outcomes.
• Deeply understand the Customer Success workflow (shadowing CSMs, Support, AMs, and key cross-functional partners) to ensure training aligns to real-world responsibilities and challenges.
• Partner with CS leadership to identify skills and knowledge gaps, develop plans to close them, and measure the impact.
• Design and own onboarding & continuous enablement programs that develop core skills, including proactive account management, risk mitigation, commercial collaboration, and value realization.
• Standardize and evolve enablement resources such as success playbooks, QBR frameworks, product positioning guides, and consultative guidance tailored by segment and motion.
• Build interactive learning experiences and hands-on exercises to ensure concepts are applied, not just learned.
• Leverage insights from Gong and CS data to identify coaching opportunities, refine enablement content, and measure the effectiveness of initiatives—iterating to drive meaningful customer impact, scale, and consistency across the global CS team.
• Operationalize ongoing product readiness, transforming releases into actionable guidance for customer conversations, adoption, and ROI storytelling.
• Partner closely with Sales/Revenue and Product Enablement, as well as cross-functional stakeholders, to ensure strong alignment across the customer lifecycle.

What you bring

• 3–5 years of Customer Success enablement or similar post-sales enablement experience, ideally in SaaS.
• Familiarity with Customer Success methodologies (e.g., value-based success planning, adoption frameworks, health scoring, QBR/EBR best practices).
• Experience with enablement and business systems such as Gong, LMS/CMS platforms, and Salesforce.
• Strong knowledge of recurring-revenue motion dynamics (retention, expansion, churn prevention).
• Ability to synthesize complex information and create crisp, relevant enablement for frontline teams.
• Proven track record designing and executing high-impact enablement programs globally.
  

Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders in multiple time zones.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a hybrid capacity

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base salary $110,000-125,000

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Artificial Intelligence (AI) Disclosure
If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.”