As an Executive Director within Infrastructure Platforms Client Solutions (IPCS) Ops Enablement & Transformation, you will lead complex, cross-functional strategic initiatives and transformation opportunities that improve client and business outcomes across Infrastructure Platforms. Your advanced analytical reasoning and strategic planning skills will enable you to identify and assess opportunities, develop business cases, establish prioritization approaches, and shape solutions that support informed investment and execution decisions. You will partner with business, technology, and operational stakeholders to navigate ambiguity, align priorities, and mobilize initiatives from concept through execution. In this pivotal role, you will help shape the transformation agenda across IPCS and drive measurable business value.
Job Responsibilities
Lead the identification, assessment, and advancement of strategic transformation opportunities across IPCS, aligning initiatives with client and organizational priorities
Apply structured analysis and problem-solving to define opportunities, identify root causes, evaluate potential solutions, and shape actionable transformation initiatives
Develop business cases, value assessments, prioritization approaches, and implementation strategies to support informed investment and execution decisions
Drive complex, cross-functional initiatives from opportunity discovery through mobilization and execution, managing dependencies, risks, and roadblocks
Foster strong relationships across business, technology, and operational stakeholders to build alignment, influence decisions, and drive beneficial outcomes
Champion continuous improvement through consistent governance, performance insights, and value realization practices that strengthen transformation outcomes
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
Required qualifications, capabilities, and skills
7+ years of experience or equivalent expertise leading strategic initiatives, business transformation programs, technical programs, or enterprise change efforts within large organizations
Demonstrated proficiency in opportunity assessment, business case development, prioritization, governance, and execution of complex transformation initiatives
Advanced analytical reasoning skills, applying structured problem-solving and root-cause analysis to complex business, technical, and operational challenges
Proven ability to lead through ambiguity, manage dependencies, and drive complex cross-functional initiatives from concept through implementation
Advanced expertise in executive communication and stakeholder management, establishing productive relationships and influencing outcomes across business, technology, and operational teams
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
Preferred qualifications, capabilities, and skills
Experience leading transformation programs specifically within Infrastructure / Platform / IT Operations organizations (compute, storage, network, end-user, SRE, tooling).
Proven track record delivering portfolio governance (intake, prioritization, stage gates, OKRs/KPIs, benefits/value realization) at enterprise scale.
Strong financial/strategic analysis skills (business case modeling, ROI/TCO, capacity/efficiency economics, investment trade-offs).
Background in operating model design (process, controls, RACI, service management) and scaling continuous improvement.
Deep familiarity with Agile at scale / product operating models (e.g., SAFe, Lean Portfolio Management) and hybrid delivery governance.
Experience driving complex change across regulated environments (risk/controls, audit readiness, policy adherence).
Hands-on expertise with program/portfolio tooling (e.g., Jira/Align, Smartsheet, Clarity, ServiceNow, Power BI/Tableau) and executive-ready reporting.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
JPMorganChase New York, New York, USA Office
270 Park Avenue, New York, NY, United States, 10017-2014
JPMorganChase New York, New York, USA Office
4 Metrotech Center, New York, NY, United States, 11201
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