Act as primary liaison between company and franchisees to improve sales, reduce costs, ensure SOP compliance, develop business and capital plans, assess talent, and coach owners to meet operational and financial goals across an assigned territory.
Description:
The Franchise Business Consultant serves as the primary link between our client and the franchise community. This position is responsible for helping owners increase sales and decrease operational costs by coaching them how to effectively operate their unit(s). The FBC applies leadership, influence, and functional expertise to create meaningful, productive partnerships with each assigned franchise point of contact. Through these partnerships, the FBC will provide advice, counsel, coaching, and assistance to the franchise owners/operators to impact and improve the sales, profits, and operating standards of the business. The FBC will leverage relationships to ensure achievement of the short and long-term goals of the Company and its Shareholders. The FBC must develop and maintain a strong sense of ownership of the assigned territory and provide leadership to and constant protection.
Responsibilities
- Partner with the franchisee to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc)
- Collect and maintain an active working knowledge of the key business metrics for their assigned franchisees portfolio of restaurants and use these metrics to analyze issues and opportunities for each restaurant and the franchisee s business as a whole.
- Ensure franchisee compliance with all Standard Operating Procedures, Operations Assessment Report and Mystery Shop standards and develop corrective action plans, milestones and timetables where appropriate
- Assist franchisee with assessing talent and bench strength at all levels to achieve short and long term business needs
- Assist franchisees with developing and maintaining a capital plan sufficient to meet all development and remodel obligations
- Serve as franchisee representative and advocate with restaurant support center points of contact
- Fully understand the purpose and benefits of new programs and decisions in order to effectively influence franchisees and obtain requisite buy-in; provide feedback when programs or communication are inadequate
Qualifications
- Bachelor’s Degree preferred
- Minimum of 5+ years in a field operations-oriented leadership role within the food service industry
- Proven ability to deliver results, effectively influencing decisions through strong negotiation skills
- Demonstrated ability and experience to consult with and influence business owners. Advanced knowledge of consultative approaches and experience guiding leaders to make better business decisions
- Ability to travel up to 50+% of the time
- Strong understanding of P&L Statements, budgeting and controllable costs
- Must have a demonstrated track record of meeting operational goals; standards;building sales and maximizing profits
- Excellent interpersonal skills
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