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VOLUNTEERS OF AMERICA - GREATER NEW YORK, INC.

Front Desk Monitor

Reposted 4 Hours Ago
Be an Early Applicant
In-Office
New York, NY, USA
22-22 Hourly
Junior
In-Office
New York, NY, USA
22-22 Hourly
Junior
The Front Desk Monitor manages reception and building access at a transitional residence. Responsibilities include greeting visitors, answering phones, routing mail and deliveries, managing resident sign-in and sign-out, assisting with crisis intervention, following emergency procedures, and conducting assigned residence rounds. The role requires discretion, professionalism, efficiency, and the ability to manage a busy front desk and security operation.
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Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Front Desk Monitor

 

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

 

Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing

 

Location: New York, NY 10023

 

Minimum Qualifications:

  • High school degree or GED preferred with at least two years of relevant experience. 
  • A Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
  • Must be able to perform diverse tasks with ease and maintain confidentiality.

 

Certifications that are required within 90 days of hire (3 months) VOA will cover the cost:

  • Coordinator of Fire Safety & Alarms (F80)
  • Food Service Handler Certificate
  • Fire Guard (F02)

 

Certifications that are required within 180 days of hire (6 months) VOA will cover the cost:

  • CPR/First Aid Certificate  

 

Front Desk Monitor Principal Responsibilities:

  • Greet all visitors; assist them directly or announce their arrival to staff or residents.
  • Ensure that all clients sign in and out as required.
  • Route mail and deliveries as required.
  • Handle or assist in crisis intervention.
  • Follow assigned procedures in emergency situations.
  • Conduct rounds at residence as assigned

 

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

 

  • Medical, Dental, & Vision Coverage
  • Prescription Coverage
  • Life Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Paid Time Off, including a Paid Birthday Holiday

And much more!

 

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.  Apply today! 

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VOLUNTEERS OF AMERICA - GREATER NEW YORK, INC. New York, New York, USA Office

New York, NY, United States

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