Global Fluid Networks Lifecycle Services Product Manager
Vertiv | Global Services Business Unit
Role Overview
The Global Fluid Network Lifecycle Services Product Manager is responsible for defining, developing, and scaling Vertiv’s global lifecycle service offerings for liquid cooling systems, fluid distribution networks, and thermal management infrastructure. This role owns the service portfolio strategy from concept through global deployment, ensuring offerings are serviceable, scalable, and digitally enabled.
The role partners closely with regional services teams, thermal product management, engineering, and digital teams to launch new service initiatives, establish standardized delivery models, and drive installed base penetration and recurring services revenue.
Key Responsibilities
Service Portfolio Strategy & Development
- Define and own the global lifecycle services roadmap for fluid networks and liquid cooling infrastructure
- Translate customer reliability, uptime, and efficiency needs into standardized service offerings
- Develop clear service definitions including scope, entitlements, and differentiation
Global Deployment & Regional Enablement
- Coordinate with regional services teams to deploy global offerings consistently
- Develop and maintain:
- Statements of Work (SOWs)
- Standard Operating Procedures (SOPs)
- Service delivery playbooks
- Support regional adaptations while maintaining global standardization
New Service Launch & Innovation
- Lead market research and competitive analysis for new thermal and fluid services
- Launch new service portfolios including pilots, global rollout, and enablement
- Partner with engineering and product teams to influence design for serviceability and digital readiness
Commercialization & Value Pricing
- Define value‑based pricing methodologies aligned to customer outcomes (uptime, efficiency, risk reduction)
- Partner with Sales and Finance to establish pricing guidance and margin targets
- Support sales enablement with value messaging and ROI narratives
Lifecycle Performance Management
- Monitor service adoption, execution quality, and customer outcomes
- Continuously refine offerings using field feedback and performance data
Qualifications
- 7–12+ years in lifecycle services, product management, or thermal infrastructure roles
- Experience with liquid cooling, CDUs, or fluid systems in critical environments
- Strong cross‑functional and global collaboration skills
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].
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Vertiv New York, New York, USA Office
New York, United States
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