Provide 5-star hospitality at a Chelsea Piers Fitness club: welcome members and guests, manage check-ins and member systems, answer phones, monitor facilities, escalate issues, support front-desk and events, collaborate across departments, and maintain security and guest awareness.
About Chelsea Piers:
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.
The Opportunity:
At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.
Why You’ll Love Working Here:
- Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
- Team-Oriented Culture – we win together and support each other every day.
- Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
- Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.
The Role & Responsibilities:
As a Hospitality Associate, you will have the responsibility of delivering excellent 5-star hospitality in line with our Chelsea Piers Standards of Excellence and our High Five Approach – creating moments of genuine connection, recognition, and warmth in every interaction.
The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
- Welcoming every member, prospective member and guest like a regular – using names when possible and creating a warm first and last impression
- Mastering our member systems to ensure smooth check-ins, class arrivals, and guest experiences
- Answering phones and member questions with energy, empathy and ownership – ensuring every interaction feels personal and helpful
- Supporting shift-specific needs like front desk, concierge, marketing, or street team activations
- Keeping an eye on everything – facilities, locker rooms, events, and personal training sessions – and submitting tickets through appropriate systems
- Monitoring guest awareness and maintaining security awareness
- Problem solving like a pro – you’ll be trained to resolve issues and know when to escalate
- Collaborating with every department, from sales to operations, because hospitality – and recognizing great work – touches everything
This Role Is For You If You Are:
- A natural people-person who believes small moments matter – a smile, a name, a high five – and takes pride in making someone’s day
- A team player who takes pride in their work
- A proactive problem solver
- Energized by the fitness & wellness world, regardless of your background – we welcome athletes, performers, coaches, or creators!
- Excited to learn, grow, and take on new challenges
- Calm under pressure and able to multitask in a high-traffic, high-energy space
- Flexible with your schedule – availability on nights, weekends, and holidays
- Comfortable standing for extended periods and lifting up to 30 lbs
Preferred Qualifications:
- 6+ months experience in customer service, hospitality, or fitness
- Knowledge of gym operations, group fitness, or front-line tech platforms
- High school diploma/GED required. Preferably Associate Degree or higher
Compensation:
- Status: part or full-time availability depends on club’s needs
- Part-time = 12-29 hours
- Full-time = 30-39 hours
- Pay Transparency:
- $18/hour
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