Peloton
Peloton is the leading interactive fitness platform globally, with a passionate community of over 6.9 million Members.
New York , NY
Hybrid

Senior Director, People Ops and Shared Services

Sorry, this job was removed at 11:09 a.m. (EST) on Thursday, July 30, 2020
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ABOUT THE ROLE

We’re looking for a proactive and collaborative self-starter to lead the People Shared Service Center (PSSC) function.  An ideal candidate will demonstrate a strong focus on continuous improvement with an employee experience and culture building mind-set. This leadership role will oversee a team of Specialists who focus on: Immigration, Mobility, Leave Administration, Benefits Administration, Background Checks and Worker’s Compensation as well as a centralized Frontline People Support team focused on managing the needs of all frontline employees across our US office and field locations.  This leader will establish a partnership with the broader People leadership team to support and enable processes related to the employee lifecycle.

RESPONSIBILITIES

  • Develop a global strategy and approach for our Shared Services programs
  • Plan for and anticipate short and long term People Support Specialist needs, following current trends
  • Establish Tier 1 and Tier 2 support workflows and processes
  • Ensure team members have necessary skillset for development and future organizational requirements
  • Partner with People Systems leader to align on configuration, usage and maintenance of current and future state HCM Systems
  • Develop short term mitigation plans to scale shared service operations in the absence of scalable systems and tools
  • Bring expertise on Service Center best-practices (including compliance management) while driving continuous improvement for a scalable and sustainable PSSC delivery model
  • Establish and ensure all SLAs within PSSC are consistently met/reviewed/revised as appropriate
  • Monitor, analyze, and report on key data through the development of appropriate metrics which measure the performance of the PSCC
  • Establish a plan for International PSSC support
  • Work in partnership with the People Systems team to ensure Employee Central systems effectively interface with other key business systems and PSSC processes
  • Promote and engage the business in regards to shared service delivery model and self-service direct access provisions
  • Design and implement transaction flow with People Tech
  • Develop Account Management processes for the external clients and vendors who support the PSSC programs (Immigration, Mobility, Benefits)
  • Create and maintain effective organization of responsibility, including training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision for PSSC organization
  • Coordinate analytic, strategic and technical resources to meet client expectations and promote an excellent employee experience

QUALIFICATIONS

  • Bachelor’s degree along with 10+ years of experience, or Master’s degree with 5+ years' of people management

  • Previous leadership experience in an HR Shared Services Center or a similar customer-facing type of environment is preferred
  • Strategic leader with an aptitude for identifying, attracting and developing talent and building strong teams
  • Experience managing multiple employees across various locations or call center environment
  • Ability to work with highly sensitive and confidential materials
  • Expert-level use of SuccessFactors preferred
  • Proven ability to deal with conflict and diffuse difficult situations
  • Prior success in creating set-change improvements to people processes and creating a world-class employee experience
  • Ability to deliver within deadlines and strength in facilitating change on a broad scale

ADDITIONAL SKILLS AND ABILITIES 

  • Proven effective utilization of Six-Sigma, Continuous Improvement, or Achieving Competitive Excellence (ACE) and a history of driving process improvements - Associate Certification desirable
  • Dynamic problem solver with strong accounting, analytical, decision-making and interpersonal skills
  • Demonstrated ability to develop creative solutions to address scaling challenges
  • Self-starter with willingness to take initiative, support strategic priorities, take ownership of assigned projects/initiatives, contribute to results and be committed to meeting tight deadlines
  • Exceptional planning skills and ability to manage multiple high-visibility projects simultaneously
  • Outstanding formal and informal presentation skills
  • Strong technical skills

ABOUT PELOTON

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.



 

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What are Peloton Perks + Benefits

Peloton Benefits Overview

At Peloton, we do not subscribe to a one-size-fits-all approach - our workforce is diverse, so our benefits must be, too. Our goal is to enable our team members to be their best, most authentic selves while providing inclusive benefits to them and their families in the moments that matter most. Peloton is proud to offer comprehensive health care, mental health benefits, childcare solutions, generous paternal leave, equity packages, and more to all full time team members. In the United States, we are proud to have recently extended our medicinal benefits offering to portions of our part-time populations at certain threshold of hours. All team members are eligible for a referral bonus plan, pre-paid legal assistance, product & appear discounts, and complimentary access to the Peloton digital app.

Culture
Volunteer in local community
Peloton offers paid Volunteer Time Off to enable and empower our team members to volunteer for causes that positively impact their communities.
Partners with nonprofits
Peloton has donated funds to organizations across a variety of causes, inclusive of Hunger Relief Efforts, Civil Rights Groups, and more.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Peloton's remote work program allows Team Members to work from home on occasion, as needed for them.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Peloton Employee Resources Groups are employee-led groups that foster a diverse and inclusive workplace aligned with Peloton's organizational mission, values, goals, business practices, & overall D&1
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Peloton employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of annual salary up to $10000 monthly maximum payout.
Dental insurance
Peloton's dental plan covers up to $3000 of expenses.
Vision insurance
Health insurance
Peloton covers up to 90% of premiums for high deductible health plans.
Life insurance
Peloton's Life Insurance is equal to 2 times an employee's annual salary with a minimum coverage of $100,000.
Pet insurance
Pet insurance is a voluntary employee-paid benefit.
Wellness programs
Team workouts
Peloton team members have free access to the Peloton digital product and can take workouts anytime!
Mental health benefits
Peloton partners with Lyra to provide mental health benefits to all employees, with 25 free sessions per year.
Financial & Retirement
401(K)
In addition to benefits that provide security for you today, you can make saving for the future easy with a 401(k) plan that allows you to save a portion of your salary towards retirement.
401(K) matching
Peloton provides employees with a 401(K) matching plan managed by ADP. We match 100% of contributions up to 4% of an employee's annual gross pay.
Company equity
Employee stock purchase plan
Our Employee Stock Purchase Plan (ESPP) is an optional program that allows eligible team members to use payroll deductions to purchase Peloton stock twice a year at a discount.
Child Care & Parental Leave Benefits
Childcare benefits
Peloton partners with Bright Horizons and Urban Sitters for Backup child care assistance. Subsidized child care & family care.
Generous parental leave
Parental Leave is a Company-Paid benefit which will pay your salary following the birth, adoption, or placement of a child. Up to 18 weeks total.
Family medical leave
Peloton provides eligible team members with up to 12 weeks of unpaid, job-protected leave per year.
Adoption Assistance
Peloton reimburses for eligible adoption expenses and 18 week of paid leave.
Vacation & Time Off Benefits
Generous PTO
Hourly team members receive between 10 to 20 days per year of paid time off based on years of service.
Paid volunteer time
Peloton employees receive 16 hours per year of paid volunteer time.
Paid holidays
Paid sick days
Team Members receive 48 hours of sick time up front.
Office Perks
Commuter benefits
Peloton offers pre-tax commuter benefits for all employees for both Transit and Parking.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Peloton hosts happy hours in our NYC Penthouse on occasion.
Recreational clubs
Relocation assistance
Peloton offers a comprehensive relocation policy for employees relocating.
Fitness stipend
Peloton is proud to offer all full-time team members an annual reimbursement of $500 for Wellness related events registration/sponsor fees.
Home-office stipend for remote employees
During these unprecedented times, Peloton offers remote employees the ability to reimburse purchases for their at-home office, not exceeding $500.
Onsite gym
Professional Development Benefits
Tuition reimbursement
Peloton has partnered with Gradifi to help pay down your student debt and pay for your children's future education.
Promote from within
Continuing education stipend
Peloton provides $5250 annually of financial assistance for certain education related expenses to foster & encourage the professional development of our team members.

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