Senior Director, People Ops and Shared Services at Peloton

| Greater NYC Area
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ABOUT THE ROLE

We’re looking for a proactive and collaborative self-starter to lead the People Shared Service Center (PSSC) function.  An ideal candidate will demonstrate a strong focus on continuous improvement with an employee experience and culture building mind-set. This leadership role will oversee a team of Specialists who focus on: Immigration, Mobility, Leave Administration, Benefits Administration, Background Checks and Worker’s Compensation as well as a centralized Frontline People Support team focused on managing the needs of all frontline employees across our US office and field locations.  This leader will establish a partnership with the broader People leadership team to support and enable processes related to the employee lifecycle.

RESPONSIBILITIES

  • Develop a global strategy and approach for our Shared Services programs
  • Plan for and anticipate short and long term People Support Specialist needs, following current trends
  • Establish Tier 1 and Tier 2 support workflows and processes
  • Ensure team members have necessary skillset for development and future organizational requirements
  • Partner with People Systems leader to align on configuration, usage and maintenance of current and future state HCM Systems
  • Develop short term mitigation plans to scale shared service operations in the absence of scalable systems and tools
  • Bring expertise on Service Center best-practices (including compliance management) while driving continuous improvement for a scalable and sustainable PSSC delivery model
  • Establish and ensure all SLAs within PSSC are consistently met/reviewed/revised as appropriate
  • Monitor, analyze, and report on key data through the development of appropriate metrics which measure the performance of the PSCC
  • Establish a plan for International PSSC support
  • Work in partnership with the People Systems team to ensure Employee Central systems effectively interface with other key business systems and PSSC processes
  • Promote and engage the business in regards to shared service delivery model and self-service direct access provisions
  • Design and implement transaction flow with People Tech
  • Develop Account Management processes for the external clients and vendors who support the PSSC programs (Immigration, Mobility, Benefits)
  • Create and maintain effective organization of responsibility, including training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision for PSSC organization
  • Coordinate analytic, strategic and technical resources to meet client expectations and promote an excellent employee experience

QUALIFICATIONS

  • Bachelor’s degree along with 10+ years of experience, or Master’s degree with 5+ years' of people management

  • Previous leadership experience in an HR Shared Services Center or a similar customer-facing type of environment is preferred
  • Strategic leader with an aptitude for identifying, attracting and developing talent and building strong teams
  • Experience managing multiple employees across various locations or call center environment
  • Ability to work with highly sensitive and confidential materials
  • Expert-level use of SuccessFactors preferred
  • Proven ability to deal with conflict and diffuse difficult situations
  • Prior success in creating set-change improvements to people processes and creating a world-class employee experience
  • Ability to deliver within deadlines and strength in facilitating change on a broad scale

ADDITIONAL SKILLS AND ABILITIES 

  • Proven effective utilization of Six-Sigma, Continuous Improvement, or Achieving Competitive Excellence (ACE) and a history of driving process improvements - Associate Certification desirable
  • Dynamic problem solver with strong accounting, analytical, decision-making and interpersonal skills
  • Demonstrated ability to develop creative solutions to address scaling challenges
  • Self-starter with willingness to take initiative, support strategic priorities, take ownership of assigned projects/initiatives, contribute to results and be committed to meeting tight deadlines
  • Exceptional planning skills and ability to manage multiple high-visibility projects simultaneously
  • Outstanding formal and informal presentation skills
  • Strong technical skills

ABOUT PELOTON

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.



 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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