About MaestroQA:

Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our solutions streamline quality assurance practices, improve customer support coaching, and provide data-driven reporting. We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including Etsy, Stitch Fix, Postmates, Lyft, and Squarespace — engage with their customers.

We believe that great products are created by people with different backgrounds, cultures, skills, interests, and perspectives. At Maestro, we’re proud to have a culture of inclusivity, and we encourage people to be their authentic and best selves. 

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The Role:

This is our first hire in a HR/People role!!!! As the People Ops Manager your core responsibilities will be improving our Employee Experience and in this capacity you will be working closely with the leadership team.

Employee Experience

The Maestro team has had considerable growth over the last 12 months that should continue in the next 12. We are a dedicated, close knit group of people working to build a great product and company. Given the fast-paced environment we have not focused as much as we would have wanted on the many ways that ensure our employees are happy and set up for success. Therefore the Talent and People Manager will:

• Implement a data driven process that regularly reviews employee engagement and identifies keys areas of improvement;
• Execute on a comprehensive engagement and retention strategy, including regular cadence of check-ins with individuals within assigned business line
• Work closely with the leadership team to prioritize initiatives that improve employee engagement.
• Be creative in coming up with initiatives (events, etc.) so that even as we grow, Maestro still feels like family.
• Assist with the implementation and enhancement of onboarding processes within your business lines, ensuring new hires are set up for success and knowledge gaps are filled within the first 90 days.
• Ensure maintenance of HRIS, ensuring accuracy in data entry and reporting
• Participate in ongoing and/or ad hoc people projects as determined by the needs of the organization
• Act as a liaison between employees and management to answer questions or concerns regarding company policies, practices and regulations

Minimum Qualifications

• 2+ years of experience as an HR generalist or similar function.
• Strong understanding of HR best practices and general HR administration with an eagerness to learn about and keep up-to-date on current employment legislation and industry trends within the HR space
• Ability to multitask and remain flexible in a fast-paced, start-up environment
• Demonstrated judgment and ability to deal with confidential and sensitive matters effectively

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Qualities to Succeed

The below qualities are shared by everyone at Maestro and in part, define our culture. You can expect everyone you work with to exhibit these qualities, and it is important that you do too!

• Growth mindset: Be open to the perspectives of others, to new ways of doing things, and to doing things you’ve never done before. Every interaction is a new opportunity to learn something.
• Impact-driven: Be driven to impact Maestro's success. Your role and each task at hand impacts the value of our business and the value we offer our customers.
• Team player: Be someone everyone else is happy to have on their team and looks forward to working with. Grow and succeed as a team by collaborating with others and helping them achieve their goals.
• Ownership: Be responsible for your goals and impact. Success is about the larger team: help others, own your part, and ask for help when you need it.

Benefits and perks

We provide competitive salaries, stock options, and benefits like remote work, health coverage, 401k, team events, and more! By far, the biggest perk is the opportunity to learn by working from the foundation to the topping out. You get to actually build the roller coaster rather than just ride on it!