HRIS Operations Coordinator

At Fried Frank, we’re a community of 800 lawyers and 500 business services professionals across New York, Washington, DC, London, Frankfurt, and Brussels. We advise leading corporations, investment funds, and financial institutions on high-stakes M&A, securities, regulatory matters, real estate, and litigation. Our culture is grounded in our core values — excellence, integrity and collaboration — and is designed to foster continuous learning, meaningful mentorship, and lasting professional growth. We are firmly committed to pro bono service and social justice, building on a proud legacy in civil rights. Our inclusive talent strategy is a core part of our broader talent management efforts and we remain steadfast in fostering a workplace where everyone has the opportunity to grow, thrive, and become their best professional and personal selves. Our business services professionals are integral to the firm’s success, driving innovation, operational excellence and exceptional client service across all areas of the firm. We offer competitive compensation and a comprehensive benefits package, including comprehensive medical coverage, retirement plans and health and wellness initiatives designed to support your personal and professional wellbeing. We welcome passionate, driven individuals to join us, and be part of a team where you’ll be supported, inspired and empowered to build an exceptional career.

Position Summary: 

The HR Operations Coordinator will be part of the HR Shared Services team, reporting to the Manager of HR Information Systems, working in a cross-functional capacity to support HRIS and the rest of the HR Shared Services team including Payroll, Benefits and Compensation. They will provide administrative support and coordination in day to day operational and data processing tasks and provide quality service to employees.

Duties & Responsibilities: 

• Provide administrative support to the HR Shared Services team (HRIS/Payroll/Benefits/Compensation).
• Monitor HR Operations & Shared Services mailboxes throughout the day and provide support to internal clients by answering questions, providing assistance, troubleshooting and escalating issues as needed. This requires to maintain a good understanding of policies, procedures and guidelines to ensure questions are correctly addressed or employees can be directed to the relevant policy/guideline they have a question on.
• Manage daily administrative tasks, including data entry processing of employee transactions (such as hires, terminations, job changes, etc.) in HRIS systems; on an as needed basis, audit transactions to ensure all changes entered are accurate.
• Support Time and Attendance setup and updates for hires and job changes.
• Work regularly with members of the HR Shared Services teams and other teams such as attorney resources or business services HR teams, Help Desk, and others to address questions or resolve issues.
• Track and submit invoices in Chrome River and tracking file for all HR Shared Services.
• Support maintenance of process documentation, internal documents, job aids for employees.
• Coordinate and process Intranet updates as needed for HR Shared Services pages and documents.
• Provide administrative support for HRIS and HR Shared Services projects as needed.
• Maintain strong understanding of employee data sets, system workflows and interactivity along with stakeholders for various systems and employee issues.
• Provide excellent customer service when interacting with all levels within the firm.
• Support data audit program by competing regular audits to ensure data integrity and accuracy of employee information and follow up on any issues identified with relevant stakeholders.
• Fulfill general and administrative office duties on an as-needed basis.

Qualifications:

Education: College degree preferred

Experience:  About 1-3 years of experience in Human Resources or HR Operations / Shared Services (such as in HRIS, Benefits, or Payroll support).

Skills and Abilities:

• Experience with HRIS and HR-related systems. (Experience in UKG Pro preferred, but not required.)
• Experience processing employee transactions: hires, promotions, data changes, terminations, etc.
• Strong time management, organization, and problem-solving skills.
• Ability to handle and prioritize multiple assignments.
• Strong communication skills with the ability to understand and adapt to different audiences.
• Strong attention to detail.
• Task and client oriented.
• Ability to act in a professional manner with a high degree of integrity and maintain confidentiality.