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DriveWealth is on a mission to make investing easier. We believe that everyone should have the ability to control their financial future, and that access to financial markets should not be limited by geography, wealth, or legacy systems. We are a global B2B financial technology organization dedicated to democratizing access to financial independence around the world. Our mission is realized through an API-based platform, empowering our partners to offer seamless investing and trading experiences to clients worldwide, all from their mobile devices. Our technology provides partners with a modern, extensible toolkit, enabling traditional investment workflows and innovative techniques like fractional share ownership. DriveWealth has evolved into a global platform offering trading of US equities, mutual funds, ETFs, fixed income, and options.
There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for this opportunity. Our culture blends the pace and agility of a fintech start-up with the impact, stability, and discipline of Wall Street. We encourage creativity and experimentation while ensuring institutional-grade execution and regulatory compliance in everything we do. Join us and help build the future of global investing!
About the Role
DriveWealth is seeking a highly motivated IT Support Engineer to join our growing Technology team in our NYC office (hybrid). This role supports a global workforce and plays a critical part in maintaining secure, scalable, and efficient IT operations across the organization.
This is not a traditional helpdesk role. We are looking for a hands-on engineer who can operate across all levels of support — from daily ticket resolution to project execution and workflow automation. You will help scale IT processes in a fast-paced fintech environment where security, access control, and operational excellence are essential.
In this role, you will take ownership of core IT functions including onboarding/offboarding, identity and access management, endpoint administration, SaaS application support, and office technology operations while continuously improving workflows, automation, and documentation.
What You’ll Do
- Provide Tier 1–3 technical support for a global user base across macOS and Windows environments, resolving access requests, incident tickets, and endpoint issues through ServiceNow.
- Manage end-to-end onboarding and offboarding processes, including provisioning and deprovisioning access in Okta, Active Directory, Google Workspace, Slack, and other cloud-based SaaS platforms.
- Administer and support Okta (SSO, MFA, lifecycle management), Active Directory, Google Workspace, Slack, and JumpCloud.
- Own hardware lifecycle management including asset tracking, deployment, recovery, inventory controls, and hardware procurement.
- Support and maintain Zoom Rooms and conference room technology, troubleshooting AV, connectivity, and room systems as needed.
- Work with external vendors for hardware procurement, equipment setup, office IT infrastructure, and related services.
- Participate in project work such as new system implementations, workflow automation initiatives, endpoint security enhancements, and process improvements.
- Collaborate with other teams across the firm to support business initiatives and deliver reliable IT services.
- Create and maintain clear documentation, runbooks, and process workflows to support operational maturity and growth.
What You’ll Need
- 3–5 years of experience in IT Support or Systems Administration within a fast-paced, high-growth environment
- Strong hands-on experience supporting both macOS and Windows systems
- Experience working with Okta, ServiceNow, Active Directory, Google Workspace, Slack administration, and JumpCloud (preferred)
- Experience supporting Zoom Rooms or similar conference room technologies
- Experience managing hardware procurement and coordinating with IT vendors
- Familiarity with cloud-based SaaS application administration and identity/access management best practices
- Strong troubleshooting skills across endpoints, SaaS applications, networking basics, and office AV systems
- Excellent communication skills with the ability to support users at all levels, including executive leadership
- Experience in fintech or other regulated environments is a plus
- An ownership mindset, strong documentation habits, and a proactive, automation-first approach to IT operations
Applicants must be authorized to work for any employer in the U.S. DriveWealth is unable to sponsor an employment Visa at this time.
Special Knowledge (Nice to Have, But Not Rqequired)
- Experience with Amazon Web Services
- Experience with Linux and writing scripts to extract and transform data
- Multiple years experience in fin-tech specifically Post Trade, Payment or SaaS
Compensation
Compensation package offerings are based on candidate experience and technical qualifications, as it relates to the role. These are identified and determined throughout your interviewing experience.
Please note: this role is expected to come into our office on a cadence set by the Hiring Manager/Team.
We do our best work when we’re in the same room. To maintain the speed our partners expect, our New York and Chicago teams work in-office 4 days a week. We’ve found that being physically side-by-side is the only way to solve complex problems in real-time and stay truly accountable to the products we ship. When you’re here, you’re working directly with the people making the decisions. To support that work, we provide competitive compensation, equity, and a 401(k) match. We also offer full insurance coverage, a wellness reimbursement, a company-provided phone, and a personal development allowance. Finally, we value the time you spend away from the office with generous PTO, observed holidays, and extended leave.
How We Think About AIWe leverage AI to work smarter and move faster. We seek AI curious talent who are proactive about using emerging tools to increase signal quality, reduce friction and improve outcomes to deliver product faster, provide better service to our partners, and to streamline processes. Your ability to leverage our internal tools and technology to drive results is as important to us as your core domain expertise.
CompensationPay is generally based upon the level, complexity, responsibility, location and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a recruiter about our compensation philosophy and other available benefits. This role is eligible for base, bonus, equity, 401(k) match, and heavily subsidized benefits and perks.
Equal Employment OpportunityTo build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].
Agency DisclaimerDriveWealth does not accept agency resumes. Do not forward resumes to our jobs alias, employees, or any other organization location. DriveWealth is not responsible for any fees related to unsolicited resumes.
DriveWealth Jersey City, New Jersey, USA Office
Located right across the water from NYC's financial district, our technology office is only one stop away from Manhattan.
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
