IT Infrastructure Support Engineer-IT565901

Minimum Qualifications 

• Education: Bachelors’ degree or the equivalent combination of education and experience is required
• Experience:  

• Managing Microsoft Active Directory networks.
• Managing firewalls, switches, WAPs and SDWANs.
• Managing Enterprise-level VoIP solutions.

Certifications/Licenses: CompTIA A+, Network + or other technical trade certification.

• Work Eligibility: Must be authorized to work in the U.S. 
• Work Location Requirement: Onsite

Compensation 

Salary Range 

• Minimum: $60,000

• Maximum: $ 80,000

What we Offer 

We provide competitive benefits, including: 

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans 

• 403(b) Retirement Savings Plan with employer match 

• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays 

• Employee Wellness Programs: Employee Assistance Program and mental health resources 

• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks 

Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

JOB SUMMARY:

ICL’s IT Infrastructure Support Engineer, contributes to the day-to-day deployment, management, monitoring, maintenance, support, and incident response for ICL’s IT infrastructure. Network infrastructure includes but is not limited to, cloud services, firewalls, switches, wireless access points, cabling, security cameras, telephony systems and workstation and server endpoints. This position part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.

ESSENTIAL JOB FUNCTIONS:

• Provide tier 1 and 2 support by phone, online and in-person through visits to NYC area locations.
• Follow established procedures to resolve common IT support requests.
• Provision and prepare IT equipment for staff.
• Maintain IT records, including asset management.
• Participate in on-call after-hours rotation schedule.
• Work with users to elicit the objectives behind their request and provide great customer service.
• Maintain a clean and well-organized work environment.
• Stay current with technology trends and continuously develop technical skills.
• Contribute to the development, maintenance, and enforcement of ICL technology-related policies and procedures.
• Manage IT projects as assigned by supervisor.
• Communicate with staff on a proactive basis regarding IT changes and incidents that affect them.
• Work on tasks and projects as assigned by supervisor.