The IT Support Specialist - Tier 1 provides initial technical support for hardware, software, and access issues, ensuring high-quality customer service and documentation while managing user accounts and device support.
About Us
Solar Landscape is the leading commercial rooftop solar developer in the U.S. Only 4% of commercial rooftops host solar today — we’re changing that, fast. Commercial rooftop solar is the fastest, smartest way to build new clean power — delivering megawatts of generation in months, not years, and powering America’s energy and future right where it’s needed most. By turning rooftops into local power plants, we’re reshaping how — and how fast — energy gets built in the U.S.
Recognized as the #1 Distributed Generation Developer by New Project Media, the #1 National Commercial Rooftop Solar Developer by Solar Power World, and winner of the U.S. Department of Energy’s Grand Prize for Clean Energy, Solar Landscape is defining the future of energy generation in America.
Headquartered in Asbury Park, New Jersey, Solar Landscape has offices in Chicago, Baltimore, and New York City and operates in over a dozen states nationwide.
We move fast, solve hard problems, and take our work seriously — but never ourselves. We value clear thinking, accountability, and execution. At the same time, we’re collaborative by default, and believe the best work happens when people enjoy working together. Our team is made up of smart, grounded people who show up for each other — whether that’s troubleshooting a system design or catching up over lunch.
If you’re looking to do meaningful work in a high-performance environment — and be part of the team reshaping how energy gets built in the U.S. — we’d love to meet you.
About The Role
The job of the IT Support Specialist – Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for technical support for resolving hardware, software, and access issues, all while providing top-notch customer service. This role will start with Tier 1 support and will overtime learn the skills and standards used across the IT industry.
The IT Support Specialist I - Tier 1 will assist in issue resolution, account management, device support, and documentation. They will escalate complex issues to Senior System Administrators as needed. This job requires communication skills, as well as attention to detail in a high-speed technical environment.
Responsibilities
- Windows and Mac computers
- Microsoft 365 applications, such as Outlook, Teams, SharePoint, OneDrive, etc.
- Printers and peripheral devices
- Mobile device management platforms such as Jamf and Microsoft Intune
- Creation, management, and resolution of support requests while ensuring proper documentation
- Password management, multifactor authentication, and SSO
- User onboarding and offboarding, as well as documentation and improvements for these processes
- Access to distribution lists, shared inboxes, application access, and licensing
- Configuration and management of laptops, tablets, and mobile devices
- Recording IT assets like devices, equipment, and peripherals
- Compliance with organizational security policies, including alerting others to possible security incidents
- On call rotation for tickets and technical issues
Deliver Tier 1 technical assistance to end users through our ticketing system, email, phone, and face-to-face interactions.
Diagnosing and resolving issues related to:
Assist with user account management, including:
Qualifications
- Organizational Skills
- Ability to manage multiple support requests and prioritize tasks effectively
- Communication
- Strong written and verbal communication skills and ability to explain technical concepts to non-technical users
- Attention to Detail
- Ability to accurately document issues, solutions, and technical processes
- Ability to ensure issues are addressed in both the long and short term
- Problem-Solving
- Ability to diagnose technical issues and implement effective solutions in a timely manner
- Teamwork
- Ability to collaborate with other IT team members and departments
- Strong stakeholder management skills
- Knowledge
- Understanding IT support processes, device management, and security best practices
- Travel Requirement
- 5-10% of travel required to offices in other cities as needed (IL, MD)
- Must be able to commute to our Asbury Park, NJ office 3 days a week, and our NY office 2 days a week. Preferred Qualifications
- Education
- Bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience
- Experience
- Experience in IT support, help desk, or technical support role.
- Microsoft Intune / endpoint management
- Remote support tools
- Experience with endpoint security tools. (Defender, or other related antivirus tools.)
- Windows 11 troubleshooting
- Basic networking troubleshooting
- Microsoft 365 administration
- Ticketing systems (ServiceNow, Jira, Zendesk)
- Certifications preferred but not required
- CompTIA A+
- Network +
Required Qualifications
Benefits and Perks
We offer competitive compensation and benefits designed to support you inside and outside of work:
· Training / Professional development opportunities
· 401(k) with 4% company match
· Summer Fridays
· Flexible remote/hybrid work options
· Paid parental leave
· Team lunches, events, and stocked kitchens
· Modern, collaborative office spaces in Asbury Park, New York City, Boston, Chicago, and Baltimore
· Medical, dental, and vision coverage
· Company-paid life and long-term disability insurance
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
The IT Support Specialist provides frontline support for hardware, software, and network issues, improves IT processes, collaborates with teams, manages devices, and supports events to enhance employee experience.
Top Skills:
Google WorkspaceHexnodeJAMFmacOSMosyleOktaSlackWindows
Professional Services • Design
The IT Support Specialist assists in providing technical support, managing tickets, and ensuring the efficiency of internal operations within an architecture and engineering firm.
Top Skills:
Active DirectoryDhcpDnsEmail SystemsFirewallsGroup PolicyLinuxMicrosoft 365MS OfficeWindowsWindows Networking
Legal Tech
An IT Support Specialist is needed to provide technical support for PCs, phones, AV equipment, and infrastructure, documenting incidents and participating in IT projects.
Top Skills:
Android Mobile DevicesApple Mobile DevicesCisco VoipMicrosoft Office SuiteMicrosoft TeamsMicrosoft Windows 10ServicenowZoom
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
