Design, develop, and run automated IVR tests for Amazon Connect using Cyara. Create and manage test suites in QTest, integrate API-based simulations, validate performance, report defects, and collaborate with cross-functional teams to embed testing in CI/CD pipelines.
QA
Automation
IVR,Cyara
Specialization
- AWS Development: Software Development Engineer
Job requirements
- Design and maintain automated test scripts for Amazon Connect call flows.
- Use Cyara to simulate real-world voice interactions and stress-test IVR components.
- Validate performance and functionality of contact center solutions.
- Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
- Develop and manage test cases, plans, and suites using QTest.
- Track defects, analyze test results, and report quality metrics.
- Collaborate with QA and development teams to resolve issues and improve testing processes.
- Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
- Participate in agile ceremonies and contribute to refining testing strategies.
- Stay updated on testing trends and best practices.
- Ensure all test documentation is complete and adheres to industry standards.
- Contribute to technical documentation and internal training materials.
- 5+ years of experience in software testing with a focus on automation.
- Hands-on experience with Amazon Connect and IVR testing.
- Proven expertise in Cyara for automated contact center testing.
- Experience with QTest for test case and defect management.
- Proficiency in scripting languages like Python, Java, or JavaScript.
- Familiarity with API testing and CI/CD integration.
- Strong analytical and communication skills.
- Experience with additional automation tools and frameworks.
- Knowledge of broader AWS services.
- Certifications in software testing or QA
Job Title: IVR Automation Tester with Cyara
Location: - NYC NY (Hybrid)
Overview:
We are seeking a skilled Automation Test Engineer with deep expertise in IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.
Key Responsibilities:
1. Test Automation & Execution
2. Test Management & Reporting
3. Collaboration & Continuous Improvement
4. Documentation & Compliance
Required Qualifications:
Preferred Qualifications:
Brillio Basking Ridge, New Jersey, USA Office
Basking Ridge, United States
Brillio Bridgewater, New Jersey, USA Office
Bridgewater, United States
Brillio Edison, New Jersey, USA Office
399 Thornall Street, Edison, NJ, United States, 08837
Brillio Jersey City, New Jersey, USA Office
Jersey City, United States
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead and develop a team of pre-sales solution architects to drive partner-aligned solution development and go-to-market strategies. Assign and align resources to opportunities, support demand generation, recruit and coach staff, evaluate performance, and manage day-to-day operations (scheduling, expenses, reporting). Advocate ServiceNow platform solutions, integrate AI into workflows, and collaborate with cross-functional and executive stakeholders to accelerate partner monetization and market penetration.
Top Skills:
AINow PlatformServicenow
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Own the multi-year vision and end-to-end software install experience for Samsara devices. Drive install correctness metric, design guided install and verification flows in the Samsara Fleet app, build intelligence to verify hardware installs, provide fleet readiness visibility, run customer install observations, and translate findings into roadmap across hardware, firmware, and software.
eCommerce • Fashion • Retail • Sales • Wearables • Design
Lead HR Business Partner for corporate functions (Finance, Legal, IT, Strategy). Advise leaders on organizational design, workforce planning, talent strategy, succession, change management, employee relations, and people analytics. Drive leadership development, performance calibration, and HR operational execution in partnership with centers of excellence. Based in NYC with hybrid on-site expectation.
Top Skills:
ExcelPowerPointTeamsVisioWordWorkday
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
