Design, develop, and run automated IVR tests for Amazon Connect using Cyara. Create and manage test suites in QTest, integrate API-based simulations, validate performance, report defects, and collaborate with cross-functional teams to embed testing in CI/CD pipelines.
QA
Automation
IVR,Cyara
Specialization
- AWS Development: Software Development Engineer
Job requirements
- Design and maintain automated test scripts for Amazon Connect call flows.
- Use Cyara to simulate real-world voice interactions and stress-test IVR components.
- Validate performance and functionality of contact center solutions.
- Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
- Develop and manage test cases, plans, and suites using QTest.
- Track defects, analyze test results, and report quality metrics.
- Collaborate with QA and development teams to resolve issues and improve testing processes.
- Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
- Participate in agile ceremonies and contribute to refining testing strategies.
- Stay updated on testing trends and best practices.
- Ensure all test documentation is complete and adheres to industry standards.
- Contribute to technical documentation and internal training materials.
- 5+ years of experience in software testing with a focus on automation.
- Hands-on experience with Amazon Connect and IVR testing.
- Proven expertise in Cyara for automated contact center testing.
- Experience with QTest for test case and defect management.
- Proficiency in scripting languages like Python, Java, or JavaScript.
- Familiarity with API testing and CI/CD integration.
- Strong analytical and communication skills.
- Experience with additional automation tools and frameworks.
- Knowledge of broader AWS services.
- Certifications in software testing or QA
Job Title: IVR Automation Tester with Cyara
Location: - NYC NY (Hybrid)
Overview:
We are seeking a skilled Automation Test Engineer with deep expertise in IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.
Key Responsibilities:
1. Test Automation & Execution
2. Test Management & Reporting
3. Collaboration & Continuous Improvement
4. Documentation & Compliance
Required Qualifications:
Preferred Qualifications:
Brillio Basking Ridge, New Jersey, USA Office
Basking Ridge, United States
Brillio Bridgewater, New Jersey, USA Office
Bridgewater, United States
Brillio Edison, New Jersey, USA Office
399 Thornall Street, Edison, NJ, United States, 08837
Brillio Jersey City, New Jersey, USA Office
Jersey City, United States
Similar Jobs
Aerospace • Hardware • Robotics • Software
Own product and feature launches, positioning, messaging, go-to-market plans, sales enablement, and technical content. Develop collateral, case studies, thought leadership, vertical-specific messaging, and customer proof points for technical and executive audiences. Collaborate with product, engineering, sales, and design teams while tracking launch adoption, share of voice, and pipeline impact.
eCommerce • Fashion • Retail • Sales • Wearables • Design
The Jewelry Designer will lead the design process from concept to final sample, driving research and producing CAD drawings while ensuring alignment with brand standards and collaborating across teams.
Top Skills:
Adobe IllustratorAdobe PhotoshopCad
Financial Services
Leads art direction and hands-on design for JPMorgan Chase’s Olympic partnership across print, digital, environmental, and publication channels. Develops visual identities, toolkits, concepts, storyboards, and key visuals while ensuring strategic alignment, brand consistency, and high-quality execution. Builds stakeholder and agency relationships, presents creative work, partners across functions, and mentors a small creative team. Integrates AI and emerging technologies into ideation and production.
Top Skills:
Adobe Creative SuiteFigmaGenerative Ai Tools
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
