Lead ServiceNow Developer (Remote) TT

* Remote flexible if outside of Washington DC 50-mile radius * 

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow Developer to support a federal project.  

Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. 

The Team: 
The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to the success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts. 

Position Description 

As a Senior ServiceNow Developer you play a pivotal role in successfully deploying ServiceNow solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.  

Your responsibilities include: 

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs.  

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements, and meet industry best practices.  

• Data Migration: Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. 

• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. 

• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. 

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. 

• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.  

• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. 

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. 

• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. 

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet practice standards and growth areas and contribute to the continued success of the team. 

• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status. 

Required Experiences and Certifications 

• Participated in at least 1 ServiceNow implementation 

• 1+ years of experience should include ServiceNow scripting, platform configuration, design, and deployment. 

• 4+ years of experience on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog. 

• 4+ years of experience with custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.   

• 6+ years of experience with the full SDLC responsibilities (independent of the ServiceNow platform) leveraging mature industry languages, with particular emphasis on JavaScript (e.g. HTML5, Jelly, jQuery, AngularJS) 

• 4+ years of experience implementing systems using the Agile/Scrum methodology  

• 1+ years of experience with configuration, scripting (client/server), integrations (REST, SOAP, etc.), data model/tables, forms, record-producers, security/access (Glide), workflows, applications, events, email, homepages/reports, external data, Machine Learning, Orchestration, NOW Platform and custom Applications, etc. 

• US Citizenship required (required by federal client for this position) 

• Minimum of a Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field. 1 year of additional demonstrated experience can be substituted for 1 year of education. 

• Must be able to obtain a Public Trust clearance 

Valuable Skills for this Role 

The ideal candidate will also have: 

• ITOM / CMDB Implementation, Orchestration, and Discovery experience a plus 

• Experience with multiple of the following products: IT Service Management, Event Management and Project Portfolio Management. 

• ITIL Foundations Certification (v4 or higher) 

• Analytical and problem-solving skills. 

• Strong analytical and organizational skills. 

• Experience juggling multiple tasks in parallel with an awareness for evolving prioritization. 

• ITSM and/or ITBM implementation experience 

• ServiceNow Developer Certifications are strongly preferred 

• ServiceNow Certified Application Developer certification preferred 

• ServiceNow Service Portal micro-certifications preferred 

• Hands-on experience (>480 hours each) configuring or building 1-3 ServiceNow applications 

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices 

• Familiarity with ITIL processes and IT Service Management (ITSM) principles 

• Strong technical skills, including scripting, workflow configuration, and business rule development 

• Detail-oriented tendencies with excellent problem-solving and analytical abilities 

• The ability to work effectively in a team-oriented, collaborative environment 

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally 

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