Learning and Development Manager

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

KEY RESPONSABILITIES:

1.L&D Strategy, Alignment & HQ Collaboration

• Support Regional Strategy & Roadmap: Execute the yearly Piaget North America Training Roadmap and L&D strategy. Align local market priorities with Piaget Global HQ guidelines to build a sustainable, long-term vision for team growth.

• HQ Partnership & Localization: Collaborate closely with the International Training Manager and global L&D content creators to adapt global training assets to the specific needs of the North American market.

• Strategic Business Partnership: Act as a key business partner and contributor on global and regional retail initiatives, actively participating in monthly commercial and retail calls with the Commercial AVP, Corporate, and Partner Retail Manager/s.

2. Training & Omnichannel Delivery

• Comprehensive Customer Journey Training: Deliver engaging, high-impact virtual, classroom, and on-the-floor training programs that support the complete Piaget customer journey, including:

• Tailor-Made Module Implementation: Implement bespoke local training programs and modules in collaboration with commercial leadership to address specific regional market opportunities.

3. In-Store Coaching, Mentoring & Image Integrity

• Direct Floor Coaching: Enhance the quality and maintain the integrity of Piaget’s brand image through active, on-the-floor coaching, mentoring, and physical demonstration alongside Client Advisors.

• Boutique Partnerships: Create strong partnerships with Boutique Managers and Partner Retail Manager/s to implement tailored, boutique-specific training action plans and ensure consistency in daily, in-store coaching follow-ups.

• Leadership & Management Upskilling: Support developmental opportunities across all channels (Retail & Wholesale), focusing on upskilling boutique leadership teams to foster independent coaching on-site.

4. Budget, Events & Platform Management

• Event Orchestration: Organize, facilitate, and manage large-scale training seminars, product launches, and educational events for both the retail and wholesale networks.

• Budget Management: Plan, monitor and optimize the L&D budget in accordance with strategic priorities and market needs.

• Digital Learning Engagement: Manage and animate Piaget’s digital L&D platforms. Ensure content is accurate, updated in a timely manner, and leveraged to maintain continuous engagement and ongoing learning.

JOB PROFILE:

Education & Experience

• Luxury Industry Expertise: minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking is highly preferred).

• Retail & Training Credentials: A minimum of 5 years of dedicated experience in luxury retail training and coaching, combined with proven hands-on field or sales experience within luxury boutiques.

• Educational Background: Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience.

• Instructional Design: Demonstrated experience in the implementation and of training programs and materials.

Technical Skills & Core Competencies

• Communication Mastery: Exceptional written and verbal English communication skills. Additional language skills (French and Spanish) are a plus.

• Advanced Digital Tools: Highly computer literate with advanced mastery of the Microsoft Office Suite—specifically PowerPoint (for high-impact, luxury-standard presentation design) and Excel (for training path tracking, analytics, and budget management).

• Data Literacy: Ability to interpretate retail KPIs, CRM data, NPS, and mystery shopping scores into concrete training action plans.

Travel Requirements

• Extensive Travel: Ability to travel extensively throughout North America (approximately 50% to 70% of the time).