Manager-Product Management

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

American Express deploys thousands of software changes daily, delivering production-ready features to production in minutes. This rapid deployment is achieved without compromising quality, security, or compliance, thanks to the adoption of Infrastructure as Code (IaC) and declarative deployment methodologies.

Cloud Experience’s purpose is to unify fragmented developer platform experiences into cohesive, predictable interfaces that allow developers to deploy and provision new services in under ten minutes.

The strategy prioritizes developer velocity and platform transparency, creating an ecosystem where compliance and quality are built in rather than enforced later. 

In this role you will share responsibility with the rest of the product team for delivering on the product roadmap ensuring optimal availability, performance, security, usability, and developer experience. As an individual contributor, you will not have any direct reports. You will report to the Product Director. 

Some of the problems we will work on include: 

• Ensuring our reference implementations are aligned to American Express software best practices, guardrails, and standards. 
• Protecting and enhancing the Developer Experience (DX) 
• Drive market adoption across our global customer journeys 
• Introduce and evangelize IaC (Infrastructure as Code) experiences built for public cloud (GCP & AWS) 
• Reduce complexity through automation and simplification of provisioning and managing our software experiences. 

• Translate the product roadmap into minimum viable product iterations.  
• Quickly become an expert in the problem space – relying on relationships with Subject Matter Expects (SMEs) to ensure development is fully informed. 
• Delivery compelling narratives to align and inspire stakeholders, collaborating teams and our own engineering team. 
• Partner across organizational units to drive capability globalization and market adoption of platform capabilities where appropriate.  
• Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment. 
• Enable analytical decision making. Produce Return Off Investment (ROI) analyses and optimization recommendations for roadmap. 
• Work closely with the technology team to develop, test, deliver the defined capabilities, and rapidly iterate innovative solutions.  
• Identify risks, challenges, opportunities, and business integration needs.  
• Perform Demos and Launch Announcements with key team members to demonstrate success and metrics of improvement. 
• Understand and apply the latest trends and methodologies. 

• Experience in Software Product Ownership 
• Experience with Terraform, AWS and GCP services 
• A good balance of technical knowledge and business insight  
• Problem solving, organizational, and analytical abilities. 
• Quick learner and driven to learn new functionality. 
• Ability to decompose abstract information into relevant and detailed business features. 
• Ability to separate technology requirements and constraints from core business value.  
• Excellent communication and storytelling abilities, capable of engaging and aligning diverse peers. 
• Customer first approach. 
• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.  
• Team skills, including ability to establish and maintain effective working relationships with all levels within an organization, internally and externally. 
• University Degree or comparable experience in computer science, engineering, or a related field required. 
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.