MDI Relationship Manager

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Job Title

About your role:

As an MDI Relationship Manager, you will manage a portfolio of Minority Depository Institution clients through a strategic, consultative approach that strengthens executive relationships and advances business outcomes. You will work closely with client leaders, internal partners, and cross-functional teams to support retention, identify growth opportunities, and connect clients with solutions that improve performance, satisfaction, and long-term value.

What you'll do:

• Serve as the primary point of contact for assigned clients and build relationships with executive and senior-level leaders to support long-term partnership success.

• Lead contract renewals and renegotiations that retain client relationships and deliver profitable business outcomes.

• Identify opportunities to expand revenue by aligning client needs, business priorities, and Fiserv solutions across multiple lines of business.

• Partner with internal sales support, marketing, service, and account management teams to address client needs and support ongoing operations.

• Collaborate with clients to understand their strategy, financial performance, and business goals, then recommend solutions that support growth and profitability.

• Monitor client satisfaction, retention risk, and portfolio performance to meet or exceed goals for revenue, profit, and customer experience.

• Maintain current knowledge of banking, payments, and financial services trends to support consultative client conversations and solution positioning.

• Work with the Account Manager to help resolve client issues in a timely manner and maintain confidence in the overall relationship.

Experience you'll need to have:

• 3+ years of experience managing and growing client relationships, including developing cross-functional strategies that drive revenue growth and retention.

• Experience in banking, payments, or financial services environments working with client portfolios and executive stakeholders.

• Experience leading consultative sales, contract renewals, and negotiations with a consistent record of closing business and delivering measurable results.

• Experience using Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to support client communication, reporting, and business planning.

• Bachelor's degree or higher in business, finance, marketing, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience using Salesforce or a similar electronic customer relationship management platform.

• Master's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience.

• Bilingual communication skills that support relationship management across diverse client communities.

Travel: This role require frequent travel (50%+).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.