1LoD Consumer Compliance Manager
American Express is seeking a detail oriented and proactive First Line of Defense (1LoD) Consumer Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies primarily related to conduct, insider and internal fraud risk, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.
ResponsibilitiesAct as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.
Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.
Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.
Monitor business activities for compliance with laws, regulations, and internal standards (e.g., Insider Risk, Conduct, Internal Fraud, Privacy, BSA/AML).
Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.
Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.
Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.
Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.
Assist with delivery of compliance-related training to business staff.
Contribute to reporting compliance metrics and trends to business leadership.
Required:
Bachelor’s degree in business, finance, law, or related discipline.
3+ years of experience in compliance, risk management, or control-related roles in financial services.
Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).
Experience supporting compliance or operational risk within a business or first line of function.
Preferred:
Compliance, risk or audit certification (e.g., CRCM, CAMS, CCEP, CIA).
Familiarity with issue management, risk assessments, and control testing processes.
Experience working in a matrixed environment or with cross-functional teams.
Experience with overseeing and/or executing risk mitigating activities related to Insider Risk, Conduct, Fraud, or Privacy is highly preferred.
Skills & Competencies:
Strong attention to detail and critical thinking skills
Ability to analyze regulatory requirements and apply them in a business context
Effective communication and relationship-building skills
Proactive, self-motivated, and comfortable managing multiple priorities
Sound judgment and problem-solving capabilities
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express New York, New York, USA Office
World Financial Center, New York, NY, United States, 10285
American Express New York, New York, USA Office
200 Vesey St, New York, NY, United States, 10281
Similar Jobs
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
